We performed a comparison between Automation Anywhere (AA), IBM Robotic Process Automation (RPA), and UiPath based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
"It is easy to use. It helps to reduce your man-hours and manual effort."
"By using this solution for RPA, we can automate a lot of business processes, which helps achieve less time to market."
"Implementation of Automation Anywhere (AA) allows us to automate business processes and has brought productivity gains, error reduction, and speed of execution in multiple HR and Finance operations."
"By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy."
"The ease of use of getting started is probably the big thing. They had a lot of references that we were able to check. It is a well-known player, and being able to get up and running quickly was the big thing."
"Within less time than it used to take, we can automate a complete Apex task."
"The simplicity of the tool is a plus point, as it does not require one to be from coding background to work on it."
"We have tried several tools in the industry, and we have not been able to automate to the same level as provided by this solution."
"IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."
"The solution is scalability."
"The solution is very user-friendly."
"It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."
"It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities."
"It is a good tool for automation."
"The solution's ease of use is its most valuable aspect."
"The initial setup is straightforward."
"The UiPath Community is truly helpful."
"We are able to smooth out peak workloads. Because a lot of the period closures, like monthly and yearly closures, we work in peaks. Everything has to be done within a few days. When we can prepare a lot of the data and reports through the night, the employees can start on those in the morning. Therefore, we are leveling out some of the workload features, which is one of the main benefits."
"UiPath's interface element identification is arguably more reliable than Automation Anywhere's."
"Eight to nine times out of ten, if I have a question or I'm stuck, I can go to the forums and I can find experts or I can find YouTube videos and I can talk to other people."
"UiPath handles the infrastructure, maintenance, and updates as a managed service, and that means we don't have to take care of those things. All future updates and enhancements are managed by them."
"UiPath has definitely reduced the percentage of human errors that we have in our processes. In our system, all of the bots follow our best practices so there is a very small chance of error."
"We’ve improved our efficiency in a way for sure. Even just our cost analysis has improved. When we do new contracts, we know what it's going to cost exactly."
"The democratization, automation, and attended automation, all of these are pretty good features. Those are all good value add to what it was there previously."
"I feel a lack of convenience when I try to scale it."
"They should do more on the cognitive side. If they can keep adding more features, that would be their greatest advantage."
"We have had some quirkiness happen when integrating the Automation Anywhere with other solutions, such as weird Excel issues or temperamental legacy system issues."
"Automation Anywhere should have more Excel-related functionality."
"Automation Anywhere's network has room for improvement."
"We would like to see the scalability improve from a local perspective."
"Verbose logging of bot compiling and deployment from the control room. Events occurring during compiling, pre-processing the bots should be logged in the control room or bot launcher logs."
"I am not technically inclined, and it involves many steps for a process to function properly. It requires a lot of work initially to design and develop a process. I find it somewhat challenging. If you take time to understand it, it's not too difficult, but it seems complicated at the beginning if you're not a technical person."
"Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help."
"I would like to have more flexibility in connecting the platform with third-party systems."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"Stability could be better."
"Needs better integration with artificial intelligence or with machine-learning."
"I would like to improve the efficiency of this solution and the Surface Level Agreement."
"There are certain limitations in the solution for screen reading."
"IBM Robotic Process Automation should be more stable."
"There are so many offerings and configurations and customizations that make things a bit complicated. Streamlining it would be ideal."
"It would be very helpful for us if they provided more business use cases and helped us to learn them."
"We have been looking at Attended Robots, which result in the inability to lock your screen. That is simply a no-go for ever using them in most government agencies, as IT security will prohibit us from using them. If UiPath wants Attended Robots to be used inside a government agency, it needs to be applicable on a virtual desktop."
"The Document Understanding feature should be more developed and advanced. For example, you have to make a template with their ML model. Currently, we can't use our own ML model, and we have to use the UiPath ML model. UiPath has only a few ML models right now. They should come up with more ML models or make it easier for us to use our own ML model."
"The solution should offer more AI-driven services that are outside of the finance industry."
"Debugging needs improvement in UiPath because I need to do it from scratch whenever I have to debug a code. I have to run the entire code from the start and then check the pointers. If a specific action can be developed in UiPath, instead of running the code from the beginning, it would allow you to debug the code from the point that needs debugging, saving a significant amount of time."
"UiPath Studio supports three types of workflows: sequence, flowchart, and state machine. Flowchart and state machine are good. Sequences are also good, and they're for linear workflows. However, in a sequence, as we keep on dragging and dropping the reusable components, the size of the screen increases. If we drag and drop the conditional or looping activities on the site, the screen size increases in length and breadth, and it becomes too complex for a developer to navigate between activities."
"UiPath is very slow for scraping."
More IBM Robotic Process Automation (RPA) Pricing and Cost Advice →
My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?
If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.
If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.
I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
RPA technology has been in the market for quite some time now. Benefits are quite common for all platforms. Every day a new platform is being introduced. You should check whether you want to automate the simple process(es), that does not consume 100% of an agent to execute, or you want to automate a complex End-to-End process, how many departments are involved, business/IT systems and data source needs to be accessed. For example the difference between a Question/Answer chatbot or a Cognitive bot that understands human language and access any corporate systems to solve the issue of the requester autonomously.
Can you start really small, through a consumption model, or implement the full-blown system at once with lots of idle time of the agent while developing the processes to be automated. Many times the required infrastructure can be costly when growing the implementation.
How are the processes implemented, how much can be done drag&drop and how much needs complex scripting. Ease of maintenance in the long term. What are the standard technologies that are available? Does it include ETL, AI/ML, API, or OCR as standard, optional or integrated with as part of the platform?
Many technical and business factors come into play and should be reviewed before even looking at a platform.
If you are looking at a high level, IBM’s digital business automation looks like something that will work well for IBM products with pre-built integration packages. On the other hand, Automation Anywhere or UiPath also offers automation that support multiple technology. If you are looking for any specific guidance having technology in the center, I will be able to add some more view points. Fundamentally all the leading RPA products do not differentiate themselves much as of now in terms of capabilities. In licensing models products come up with variations.
You don't need anything else to use besides UiPath.
The platform covers every area and you'll have the full capabilities to do whatever you need. I think you just need more guidance on achieving the full power of UiPath.
Good luck!
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.
I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.