Apigee Review

Overall quite good with great stability and scalability

What is our primary use case?

We primarily use the solution for all of our security. There are a few use cases for us where we use it to protect API to third parties.

What is most valuable?

The solution, overall, is quite good.

What needs improvement?

The product has a few restrictions I'd prefer weren't there.

We have trouble finding use cases. For example, when we google "data locator" we can't find a use case scenario at all. We can't find more than, approximately, five use cases, however, we need more.

We needed to do more than 20 configurations, and we weren't able to do that as the limit is 20 on the solution.

The solution tends to hide the limitations to keep selling the product. I can't blame them for doing it, however, it makes it difficult for those of us who eventually sign on.

The solution is expensive.

For how long have I used the solution?

I've been dealing with the solution for close to three years at this point.

What do I think about the stability of the solution?

The stability of the solution is good. There aren't issues surrounding bugs or glitches. We don't find that it crashes or freezes. It's pretty reliable.

What do I think about the scalability of the solution?

The scalability of the solution is okay. If a company needs to scale it, it should be able to do so.

Currently, we only have about ten people on our team that use it.

How are customer service and technical support?

We haven't found the technical support to be that good, to be honest. We're not completely satisfied with the level of service.

Which solution did I use previously and why did I switch?

We're currently using IBM Connect as well as Azure. Functionality-wise, there aren't too many differences. One is on-premises, however, therefore it's really difficult to compare both together. With IBM, you have to maintain a few more things. There are more administrative tasks.

How was the initial setup?

The initial setup wasn't straightforward. It was complex due to the fact that Apigee didn't have any integrations and we had IBM APA Connect Resources.

There were many things we weren't told earlier. Once you clear certain items you can't change the name, for example. There were a few other items, like monitoring, which had a limited number of configurations which was an issue.

Deployment was fairly quick. It only took five minutes or so.

What's my experience with pricing, setup cost, and licensing?

The solution is not a cheap product. Licensing can be quite expensive.

Our contract is around $2 million for three years.

We don't have a clear picture how the billing works. We have one service package of one size and yet we don't have a clear picture of the purchase or the status or if they will charge more due to earlier limits on services. The solution needs to make licensing more clear. Even if they charged us $10,000 or even $20,000 more but they were clear about the what and the why, we'd be okay with that. We'd just like to know.

What other advice do I have?

We're just a customer. We don't have a business relationship with the company.

We are removing our IBM products and transition completely over to Apigee.

We have Azure's API as well. In next one year or two year, we are going to dissolve IBM API Connect as well as Azure CIM and move everything to Apigee.

Overall, on a scale from one to ten, I'd rate Apigee at an eight. We'd rate it higher, however, they aren't clear on their offering. We just want everything automated and easy. The cost is not the issue. The lack of information is.

I'd recommend the solution. It's a nice product and companies should go ahead with it, so long as they are okay with the pricing, as it is rather expensive. If a company is cost-consious, IBM API Connect may be better as the licensing costs are lower.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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