BIME Analytics Review

​The most valuable feature is the ability to create graphs and solutions through multiple entities. ​I do not think that they made this software with the user in mind.


Valuable Features

The ability to create graphs and solutions through multiple entities.

Improvements to My Organization

Our business is very fast pace, so "live numbers" help us on a daily basis figure out how to spend our time.

Room for Improvement

I do not think that they made this software with the user in mind. If you have a small business make sure you hire a tech savy person. If not this will become extremely difficult.

The one issue is that our numbers are put together weekly. When starting out in the process you have to not only type in every date, you also have to put the dates in order. This is very time consuming.

Use of Solution

We have used this solution for a year.

Deployment Issues

There were no issues with the deployment.

Stability Issues

There have been no issues with the stability.

Scalability Issues

There have been no issues scaling it.

Customer Service and Technical Support

Customer Service:

Customer Service is non existent.

Technical Support:

I would give it a 4/10. They have a bar on the side to help, but they want you to screen shot the problem or you pretty much have to play around and figure it out yourself. Plus a call to them costs a lot of money.

Previous Solutions

Everything that we were using was Excel. I wanted to get us up to the 21st Century. So this is great, but we will also be vetting other solutions here in the future.

Initial Setup

It was very complex.

Implementation Team

You should get a contractor to help with implementing it, but we did it in-house.

ROI

I see no ROI.

Other Advice

Make sure when you get to do some training that you prepare ahead of time. Explain to them the way you conduct your business and have them do a "day in the life of" demo.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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