Bitam Artus Review

OLAP ad-hoc analysis is a valuable feature but the pricing needs to be improved.


What is most valuable?

  • Executive dashboards
  • Easy design and publishing
  • OLAP ad-hoc analysis

How has it helped my organization?

It's allowed us to implement High Performance Work teams who periodically monitor KPIs, as well as improving the infrastructure and overall work methodology.

What needs improvement?

Pricing needs to be brought down.

For how long have I used the solution?

I've used different versions over a 12 year period.

What was my experience with deployment of the solution?

We had an issue with the ETL product, which may be considered another product of BITAM, so Artus doesn't really have issues worth mentioning.

What do I think about the stability of the solution?

We had an issue with the ETL product, which may be considered another product of BITAM, so Artus doesn't really have issues worth mentioning.

What do I think about the scalability of the solution?

We had an issue with the ETL product, which may be considered another product of BITAM, so Artus doesn't really have issues worth mentioning.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

I've used Microstrategy and SAP BW/BO.

How was the initial setup?

Mostly it's straightforward.

What about the implementation team?

Implementation was done with BITAM directly so the level of expertise was fine.

What was our ROI?

It's not measured as BI projects often tend to have very subjective financial measures. Gartner says that the KPI's of a BI project are

  1. Quantification of Use
  2. Qualification of Analysis
  3. Qualification of decisions made through the BI platform, which is really subjective or hard to measure

What's my experience with pricing, setup cost, and licensing?

US$100,000, including hardware for the initial setup and then approximately US$25,000 annually.

Which other solutions did I evaluate?

We didn't evaluate any others.

What other advice do I have?

Be sure the product will be used, because it's not cheap.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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