CA App Synthetic Monitor Review

It helps managers in measuring application SLAs. The RBMS component is limited as you can only record using Internet Explorer.


Valuable Features

This solution allows us to easily set up simple synthetic transactions.

Improvements to My Organization

From our experience, it really helps managers in measuring application SLAs and viewing historical performance data.

Room for Improvement

The RBMS component is limited as you can only record using Internet Explorer. It's difficult to segregate the metrics coming from the integration.

Use of Solution

I've used it for 18 months.

Deployment Issues

We've had no issues with deployment.

Stability Issues

We've had no issues with the stability.

Scalability Issues

There have been no issues scaling it for our needs.

Customer Service and Technical Support

Technical support is quite good, but it often needs to go through to the second level or partners.

Previous Solutions

The company has used previous solutions, but I haven’t personally.

Initial Setup

The initial setup is complex. It’s a large suite of products that need to fit into a large, complex organization.

Other Solutions Considered

Dynatrace and a few others were looked at by my team. I wasn’t involved in the evaluation, however.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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