CA CEM Review

It provides a powerful network analysis both with individual transactions and general network performance. We've had lots of hardware issues with the MPMs.


Valuable Features

It provides a powerful network analysis both with individual transactions and general network performance.

Improvements to My Organization

We've found that it really helps managers in measuring application SLAs and viewing historical performance data.

Room for Improvement

We've had lots of hardware issues with the MPMs. It's difficult to segregate the metrics coming from the integration.

Use of Solution

I've used it for 18 months.

Deployment Issues

We haven't had issues with the deployment.

Stability Issues

Some appliances which supply data to CEM have never been fully functional.

Scalability Issues

We've had no issues scaling it for our needs.

Customer Service and Technical Support

In our experience, technical support has been slow. We’ve been plagued with hardware issues, which have been on-going for a long time and which is going through CA to a separate partner, who then needs to deal with another local partner company for hardware.

Previous Solutions

The company has used different solutions, but I haven’t personally.

Initial Setup

The initial setup is complex. It’s a large suite of products that need to fit into a large, complex organization.

Pricing, Setup Cost and Licensing

This is not something I deal with, but off-hand comments seem to indicate that it is more expensive than expected.

Other Solutions Considered

Dynatrace and a few others were looked at by my team. I wasn’t involved in the evaluation however.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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