CA Privileged Access Manager Server Control Review

User Interface needs to be improved but the most valuable feature is the security access management.


What is most valuable?

It depends on the client's requirements, but for me the most valuable one is the security access management with distributed architecture and centralized management.

How has it helped my organization?

Often, the software is installed based on security and audit requirements, for example, where the security processes of an organization need to be updated to match current security standards.

What needs improvement?

User Interface needs to be improved.

For how long have I used the solution?

I have been designing systems based on the solution for the last four years.

What was my experience with deployment of the solution?

Usually, the problems are similar to any enterprise software deployment. However, sometimes we would have problems adapting the enterprise security processes and software usage.

What do I think about the stability of the solution?

Yes, but nothing critical. Same as other software.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

Usually, CA does not provide direct customer service, so it normally depends on the quality of CA's partners.

Technical Support:

As a partner of CA I can contact tech support directly and, in my opinion, it is at a good level.

Which solution did I use previously and why did I switch?

No I didn't and I don't know of any other software with the same complexity of functionality.

How was the initial setup?

CA Privileged Management software is very complex software and its setup needs a project manager, and trained personnel… etc.. it's not a "just installation".

What was our ROI?

You do not need this software for your direct processes but the current security standards force you to buy the product. For example, If your company manages finance it must satisfy the security standards requirements. I cannot calculate the ROI in this case as I would need to compare several projects with different solutions but I design only CA based systems.

What's my experience with pricing, setup cost, and licensing?

Depends on the project and customer requirements.

Which other solutions did I evaluate?

There are some products with similar partial functionality, but I don’t know of another complex software with the same level of functionality.

What other advice do I have?

Study the modern security standards (PCI, ISO/IEC 2700x etc.) before implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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