Carbon Black CB Defense Review

Implementation and upgrading difficult but operates well

What is our primary use case?

My clients are using this solution for security as their frontline defense. They are using a whitelist that has all known software allowed.

What is most valuable?

Once the solution is installed and configured correctly it does not require a lot of hands-on attention until you need upgrading.

What needs improvement?

There are many different controls that are needed to be put into place for upgrading that makes it difficult. Having to re-engineer your IT infrastructure to match their software, as opposed to having it integrate and work independently causes difficulties. When there is an update to any software everyone has to be involved.

For how long have I used the solution?

I have been using this solution for approximately six years.

What do I think about the stability of the solution?

The solution has been working well, nothing stands out as an issue.

What do I think about the scalability of the solution?

I have found this solution to be highly scalable. We have clients that are large-size companies using this solution.

How are customer service and technical support?

The technical support was great when we used them.

I rate the technical support of Carbon Black CB Defense a nine out of ten.

How was the initial setup?

The solutions provider has made great strides in the last four years making it easier to implement. However, the way their architecture is makes it difficult, the installation is quite a cumbersome process to integrate everything together.

What other advice do I have?

My advice to those wanting to implement this solution is it not easy and it takes time and money.

I rate Carbon Black CB Defense a five out of ten.

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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