Cisco ASA NGFW Review

User-based firewall rules are helpful but the solution needs to be more reliable


What is our primary use case?

Firewall and VPN.

How has it helped my organization?

I can't really say how it has improved our organization, but the benefits are that we have a necessary firewall with which we can create VPNs.

What is most valuable?

Pro user-based firewall rules.

What needs improvement?

The solution that we have right now doesn't do what I want it to do. We don't have a ratified solution for all the things that I wanted to right across our business. We're doing similar functions using different technology and I want ratification. I want to be able to do more than what we are currently able to do with the existing service, all under the umbrella of improving security.

What do I think about the stability of the solution?

The product crashes. We have a cluster of firewalls and we regularly get failovers.

How is customer service and technical support?

I have used technical support once, and they were superb.

Which solutions did we use previously?

When selecting a vendor, the most important criteria include:

  • Security - the ability of the technology from a security perspective.
  • The ability of the company to support the technology - knowledge of the product by the company. It may sound really silly to say that, but you'd be surprised how poor some companies' technical support is.
  • The financial stability of the company.

How was the initial setup?

I was involved in the initial setup. It was complex. 

What other advice do I have?

Do your research, know what you want to achieve.

Cisco ASA needs to be more reliable. Because of the nature of the product, it has to be rock solid and, unfortunately, it's not.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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