What is our primary use case?
We use it for storing and rotating passwords.
Within our organization, a lot of people are using this solution for a lot of projects. We have already implemented CyberArk as a SaaS solution. We are not using the core parts, but we are using the software as a service for a project.
At my previous job, there was a team of seven people who were in charge of maintenance. Mostly analysts, senior analysts, and a technical lead used this solution.
What is most valuable?
It completely depends on the requirement. For some of the RPA robotic types of user identity, we prefer for it to happen in an automatic way, but some of them are highly critical, so we don't do it automatically. As for the end-user experience or expectation, if they want to change it at their end, they can do it.
What needs improvement?
I don't see any problems because it's highly secure and very flexible. It gives us all types of storage options and it gives us a high level of security. From my experience, overall, I don't see many problems that need to be rectified.
The only problem involves granting access to people who are authorized to view it. This user management area is the most critical. We have to constantly check on that area and we have to review and give proper access. Nobody should have more access than they are authorized for.
For how long have I used the solution?
I have been using CyberArk Enterprise Password Vault for eight years.
What do I think about the scalability of the solution?
It's scalable at the component level. If you want to add some of the latest components, or if you want to implement biometrics or MFA, this solution can handle that — it's very easy to implement.
How are customer service and technical support?
The tech support is amazing. If you have any issues that you need help with, the CyberArk support team reaches out very quickly, depending on the criticality of the issue. If it's critical, they will reach out to you within hours.
The vendor support is really good.
How was the initial setup?
The initial setup is quite straightforward. These days they have an automatic script — It is much less time-consuming.
We used to do it manually which would take almost two to three hours in total.
What about the implementation team?
We did it in-house. I'm certified in CyberArk; I've also installed it for clients as well.
What's my experience with pricing, setup cost, and licensing?
The licensing plan is either six months or one year — it's not on a monthly basis.
Every company will have a different license fee, but ultimately, it comes down to how many users you want to manage and how many companies you want to support. If you want three CPMs, then you'll need licensing for three. It's per-company, license-based.
Which other solutions did I evaluate?
I am currently evaluating other solutions. A few of them do not support PTA. Some of them don't have DevOps properly managed. Others don't give you the DNE facility, which is free of charge with CyberArk.
What other advice do I have?
I would definitely recommend CyberArk Enterprise Password Vault.
On a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?