How has it helped my organization?
We improved our efficiency and response time for operations. Any issue encountered, or any changes that need to be made are managed from a single screen, a single software. This makes the process easy for everyone, especially for the operations team to manage, control, and troubleshoot.
What is most valuable?
DataMiner allows you to take control. It has an API to talk to different products, including drivers to talk to the APIs of third-party products. You can control it from the screen. You can customize the control that you want. It will show the changes on the screen.
DataMiner performs quite well because it can be customized to your requirements, to what you want to see. The solution is user-friendly and is readily customizable, which allows us to do control and monitoring in a single stage.
What needs improvement?
We would like to have more products supported by the drivers because there are so many products out there. If DataMiner has not built the drivers to support them we cannot control them, we can only see them based on SNMP. If more drivers are included, it won't cost us if we have new products.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
There aren't many problems as of now. I don't see a real issue with stability because this particular version doesn't hang on us. This solution is stable.
What do I think about the scalability of the solution?
Scalability is more dependent on the licensing and the cost of customization.
How is customer service and technical support?
We have local support and we are quite satisfied with it. We have not needed to call DataMiner itself, just the local support, who have been able to help customize according to our requests.
Which solutions did we use previously?
The main reason for switching solutions was the requirement to have centralized, single monitoring and control. Previously, what we had was pure monitoring. With the controls included in a single screen, that was the main reason we went for our first application.
The most important criteria when selecting a vendor are that it meets our base requirements and that it is cost effective. And in terms of scalability, it all depends on if the solution can be customized.
How was the initial setup?
Initially, to understand it, it's a bit complex, but after some initial pain, it becomes easier when you understand the whole mechanism and workflow.
Which other solutions did I evaluate?
We chose DataMiner over HPE OpenView. The software requirement was to have control, and we found DataMiner had the advantage over OpenView.
What other advice do I have?
I would advise you to really look at the cost-benefit. When it comes to customization, costs will keep on increasing.
I would rate this solution an eight out of 10. It doesn't have 100 percent of the features that we want, so some customization is needed to do the protocol mapping.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Aug 13 2018