DigitalOcean Review

Has a good system but it should have better security and customer support


What is our primary use case?

We use this program for reliability and support. We have several solutions, enterprise solutions, which we deploy for our clients. So we manage the deployment, management of the service and everything for it to run or keep it up and running.

What is most valuable?

The managed database service is what I really like as it really simplifies the setup of a database infrastructure. With the availability of backups and point-in-time recovery, logs & query dashboard, using the managed database service would ultimately result in reduction in cost attached to setting up such robust DB infrastructure.

What needs improvement?

I think the support can be improved, and I also think DigitalOcean needs to work on the reliability of the droplets. I've done some research and discovered that the droplet becomes unbootable. The boot drive gets corrupt, and that is a problem - especially when you're in a production system. That really gives a poor experience and that is why I had to focus on AWS. In terms of support and reliability of droplets I think they really need to improve in that area. I'd also prefer an upgrade on the security. 

For how long have I used the solution?

I've been using the program for at least five years now.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

I believe that DigitalOcean is easily scalable. 

How are customer service and technical support?

Something needs to be done in terms of technical support. I understand they support several businesses and it might not be easy to get to everyone on time. I believe they try their best to give good support. 

I would even prefer a paid support service, if it were possible, as long as I could get that support. Because for a system like ours, where we run a huge infrastructure, you need to monitor things 24/7, and it is critical if something goes wrong. So I need to be sure that I can get to support at any time. I don't want to send a ticket and wait for hours before it's been attended to. And there are no other means to get in touch with the support team as they don't take any direct phone calls. 

Which solution did I use previously and why did I switch?

We develop and run complex software technology solutions, basically to manage client business processes. We have several use cases where we deploy databases on the cloud and the application separately too. And for our databases, the reason why we chose AWS right now over any other provider is because of the flexibility, the backup advantage we have with them, and for pricing.

How was the initial setup?

One of the benefits of DigitalOcean is that the setup is easy and you don't need to be an expert because it is not complicated at all. I did the deployment myself and it took less than five minutes.

Which other solutions did I evaluate?

We use many different solutions at once, but we don't want to keep all our eggs in one basket. We use Azure, Oracle, AWS, and DigitalOcean and they all quite work well. We basically use DigitalOcean as a safeguard.

What other advice do I have?

I still use DigitalOcean for production, but I would not recommend it to others who want to run a critical enterprise grade application on this solution. Perhaps I was the only one who had a bad experience with technical issues and my experience does not mean that DigitalOcean is not good. I would like people to have their own experience. 

Again, I think security is more important and I think DigitalOcean has been doing a lot in terms of security. I've noticed monitoring my droplets with DigitalOcean that they are blocking many unknown users trying to access my droplets and other things to make sure things are fine.

My rating is a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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