What is most valuable?
The ease in connecting to any data source (Excel, MS SQL, Oracle, etc.) and being able to create a dashboard or a chart. You can then allow others to access it over the internet from their computer or hand-held device. Also, the scripting feature allows you to use C# to do almost anything you can imagine with a report, which makes it very customizable. It also helps that they use a programming language that is widely used so you can find answers and help on the internet. The documentation and how to videos are also very helpful.
How has it helped my organization?
Previously, we had five people doing separate reports in Excel. Each report looked different, and every month we would have to recreate them with a different set of data. With Dundas, we can now enforce a standard using themes so that all the reports have the same look and feel no matter who creates it. Also, it now automates our monthly reports so all we need to do is update the data in a database, and the report updates real-time. From an automation standpoint this has significantly increased our productivity and ability to get nice looking reports out with short turn around.
What needs improvement?
The only improvement we have noticed would be if they could do away with using Silverlight. This forces the users who view the reports the first time to install Silverlight and recently Google Chrome has stopped supporting Silverlight so we can't use that browser to view reports.
For how long have I used the solution?
I've been using it for three years.
What was my experience with deployment of the solution?
I had no problems installing it.
What do I think about the stability of the solution?
The older versions had problems with memory leaks but those all seem to be resolved in v5.0.
What do I think about the scalability of the solution?
How are customer service and technical support?
10/10 as they always answer the phone and respond quickly to emails. Technical Support
10/10 as they are also very helpful and quick at responding.
Which solution did I use previously and why did I switch?
We used several different solutions (Chart Runner, Excel, Crystal, Xcelsius) but the problem was all the reports looked different, and only certain people could use each solution. This was a unifying solution that we all learned to use and the learning curve was very small. Also, we needed a way to deliver the charts and reports we created via a website which none of our older solutions allowed us to do this we would email the report or chart to everyone who needed it.
How was the initial setup?
Deployment and upgrades are a breeze as the installation instructions were easy to follow.
What about the implementation team?
In-house IT setup the server ,and I installed it in about an hour.
What was our ROI?
We were not looking for an ROI monetary figure, but were looking for a tool that would help us collaborate data and share it in a more transparent way. With that in mind, it was a success and we feel a return on our investment.
What's my experience with pricing, setup cost, and licensing?
Setup cost was the cost of the server license and the cost of setting up a virtual server, and I don't know the monetary figure. The day-to-day cost is just the yearly maintenance fee since we own the server and the license.
Which other solutions did I evaluate?
- Spider Strategies
What other advice do I have?
Do the initial training (over Webex) and it will give you a good jump-start. Take the time to learn how to use the documentation there is a lot of good stuff in there. This is a great product!