What is most valuable?
- Workflow building
How has it helped my organization?
For the time when we have to implement re-certification for special accounts this was the best for our requirements.
What needs improvement?
- It would be better to have a PowerShell connector
- Documentation can be improved
- Performance tuning should be better
For how long have I used the solution?
I have been working on the project for one year.
What was my experience with deployment of the solution?
From time to time we had a few which got fixed by the vendor.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
A few, but they helped us fix them.
How are customer service and technical support?
Better. Technical Support
We got excellent service.
Which solution did I use previously and why did I switch?
Yes, and we have been using both.
How was the initial setup?
Initial setup was a bit complex because we needed to implement lots of workflows for setting up.
What about the implementation team?
We implemented with both vendor and the in-house team.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 27 2015