GitHub Review

Good technical support and highly scalable but the licensing is challenging


What is our primary use case?

Currently, the solution is our source control system. We manage the DevOps pipeline for the company and it's the version control backbone.

What is most valuable?

I'm curious as to what DevOps Tools can be integrated into GitHub to get it to be on part with the capabilities that come out of the box in GitLab, or whether we should just switch to GitLab to get all of those capabilities.

The stability is quite good.

The scalability is excellent.

We've found the technical support to be very helpful.

Overall, it's a very good product.

What needs improvement?

If it had all of the end-to-end integration, then we probably wouldn't have any doubts about what we have installed. However, at this point, we're still trying to figure out how to use it end-to-end. 

The new version is supposed to make GitHub actions available to us within the on-prem instance. We're waiting for that, just to see how that plays out with the rest of the source control features and to see if that gives us some semblance of similar capability to what GitLab supposedly provides.

I don't know if there are any plans to do a better integration with the front-end type of tooling. I would like to see it evolve to a full-blown DevOps stacks hopefully similar to GitLab at some point.

We've found the way licensing is set up to be very challenging.  Also, the LDAP sync capability falls over frequently due to the complexity of our LDAP domains.  This requires us to perform manual LDAP syncs almost on a daily basis

For how long have I used the solution?

I'm new to the company. That said, I would guess that the company has probably been using the product for about three to four years at this point. It's been a while. I've used it within the last year and I'm continuing to use it regularly.

What do I think about the stability of the solution?

As far as stability goes, it's been good. We haven't really had a lot of major issues yet. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

It's obviously very scalable. We have thousands of users on it and there are no concerns.

How are customer service and technical support?

We have a monthly call with the technical sales folks. They look after our every need and they're very technically knowledgeable as well. If we go through support, usually issues are resolved fairly quickly. There are no complaints there. We're very satisfied with the level of support on offer.

How was the initial setup?

I just manage the team. I've not involved in the more technical details. I wasn't present for the implementation process. I can't speak to how easy it was, or how difficult, via any first-hand knowledge. 

What's my experience with pricing, setup cost, and licensing?

The licensing model that they have is annoying. One of the things that we struggle all the time with is people that have left the team or the group. We have lots of application teams that are using GitHub. People are moving constantly between organizations, they're moving to different teams, they're moving out of development. 

There's really not an easy way to track who's still using licenses. If they've vacated the position unless somebody goes back into the active directory and actually removes them from the group, they're still holding onto a seat and we're still trying to figure out, how to manage this so that their seat automatically gets reclaimed when people are moving around and it's not a very straightforward process. It takes a lot of effort on our part to try and keep the inventory seats available and managed properly.

What other advice do I have?

We aren't partners. We are simply customers and end-users.

We are still on the previous version. We are still waiting for more stability from the latest version before we update everything.

It's a great product. That said, it needs some work still to be able to do everything that GitLab can do, for example. I'm not sure what the future plans are for GitHub. I know they're working on adding a lot of capabilities now that they're part of Microsoft. They're probably going to make it a much more robust solution - not just a version control system. My perspective is as an enterprise on-prem user. I don't know from an open-source community standpoint, how they feel about the changes. I'm sure most of the users are pretty happy with it as a hosting platform. However, my need is specific to my organizational uses.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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