What is most valuable?
Fully integrated solution, love the social element of Profiles, Files and Activities all securely accessed on Mobile !
How has it helped my organization?
Communities of practise have gained value in communicating and sharing knowledge and improving processes using e.g. Wikis
What needs improvement?
Interface, but that has had some make-over in v.5 which has now been released. Portal can complement the UI if needed I guess. Licensing !!
For how long have I used the solution?
What was my experience with deployment of the solution?
It's a complicated setup, but then again it's built for enterprise and volumes. Adoption is always going to be a challenge, changing the way people work. So many people are still stuck in the email paradigm. Deployment is unique per organisation.
What do I think about the stability of the solution?
No, but some minor browser related issues especially with Microsoft IE.
What do I think about the scalability of the solution?
How are customer service and technical support?
Customer Service: Business Partners like ourselves often run with this task. Logging of PMR's can be a lengthy bothersome processTechnical Support: Hard to say, don't often deal with technical support as mentioned, we're a Business Partner and often provide this service.
Which solution did I use previously and why did I switch?
Email, improved efficiency
How was the initial setup?
Complex, leave it to the experts
What about the implementation team?
We're a BP so in-house
Disclosure: My company has a business relationship with this vendor other than being a customer: Business Partner
Jun 25 2014