HCL Connections Review

I have used both Jive and MS Sharepoint in the past - I find Connections a lot more intuitive


What is most valuable?

Ability to quickly setup a organisation in connections cloud and get them working on the full set of collaboration features - from Communities, advanced file sharing, Blogs, wikis, activity streams and good old e-mail (now via the great new way to work - IBM Verse!).

Training, education and the development of use cases is a key factor in the adoption of any Social business Solution. With IBM connections cloud you are able to get the users active in the solution from day one and start developing Social Solutions that deliver real business outcomes!

How has it helped my organization?

Lots!!

Directory of expertise, using communities to connect internal with external parties, merger and acquisition work and most of all - find out things in the company that you did not know where happening!

What needs improvement?

Communities, File sharing andkeeping up to date via the Connections activity stream.

For how long have I used the solution?

IBM Connections Cloud - 2 years +

What was my experience with deployment of the solution?

As it is cloud based and easy to onboard user, no real issues encountered!

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

Very good!

Technical Support:

Excellent

Which solution did I use previously and why did I switch?

I have used both Jive and MS Sharepoint in the past - I find Connections a lot more intuitive and easy to get people using the solution!

How was the initial setup?

No real issues encountered

What about the implementation team?

mix of both in house and external consutants (with myself as the main co-ordinator).

What was our ROI?

To get people who have not used any Social technology using the environment on a daily bases.

Which other solutions did I evaluate?

YEs, Connections On Premise. Due to the IT strategy of Cloud first, we decided to go with IBM Connections Cloud.

What other advice do I have?

Start small, develop use cases with the usser community. Appoint champion users and train them in new ways of work.

Employ an experienced group of consultants who know IBM Connections and IBM Connectiosn Cloud

**Disclosure: My company has a business relationship with this vendor other than being a customer: IBM Business partner BUT a user of IBM Connections since it was launched in 2007!
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