HPE 3PAR StoreServ Review

I like the performance, scalability, and cost effectiveness.

What is most valuable?

  • Reliability
  • Support
  • Flash storage - I wish we were using it

How has it helped my organization?

We have not had a moment's down time.

What needs improvement?

I would like it to be greener, with a lower power draw and generating less heat. That is not a comment on a problem with this SAN, it's something I look for in any hardware additions.

For how long have I used the solution?

It entered into production in July 2012.

What was my experience with deployment of the solution?

Nothing unexpected.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's fine, no issues.

Technical Support:

Two years ago it was 9/10. Now, perhaps it's 7/10. The quality is still excellent but, like many other vendors, the primary support is on the other side of the world, and there is a time zone issue. We will schedule a patch and I'll see an email or a phone message that came in between midnight and three AM, with a question. You lose a day replying, because the engineers don't call with questions during normal business hours in the Central Time zone. This is not an issue if you run a night staff.

Which solution did I use previously and why did I switch?

We also previously used NetApp and Xiotech, and switched to 3PAR as HP presented a solution that addressed performance, scalability, and, I'm told, it was cost effective.

How was the initial setup?

The HP setup spreadsheet is a beast. It's much more extensive than any previous SAN, but going through the process addresses almost every issue that's likely to come up.

What about the implementation team?

We were guided through this process by Sayers Consulting. They were outstanding, especially Bill Tohtz and Dean Flatland.

Which other solutions did I evaluate?

Yes, we looked at several presentations.

What other advice do I have?

Set time aside to go through the setup spreadsheet.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarit_user107568 (User at HPE)

Thanks for the review - so much has changed since you implemented your T-400. You've probably heard about the HP 3PAR StoreServ All-Flash Array. HP 3PAR All-Flash won the All-Flash Product of the Year Award from TechTarget. I have a blog that talks about it. http://hpstorage.me/19Cw9a8. We also introduced the 7000 family that brought the fabulous 3PAR architecture down to the midrange and in fact in less than a year rocketed to the #2 mid-range array.

For anyone that wants to read more about HP 3PAR, here's a link to the hp.com product page: http://hpstorage.me/1IW1V0t. And if you want a more technical view, here's a link to 3PAR articles on my blog: http://bit.ly/XJjczN