What is most valuable?
The most valuable feature is definitely the way they've taken into consideration the tiered storage aspect of it. They've added a newer gen now; they were adding the faster A6 and whatnot to accommodate more workloads. That's been really great for us. The tiered storage solution they used was a lot more beneficial for our company. We have a lot of data storage that's just cold storage but it conveniently pulled back into a SSD, as well, so that helped us quite a bit.
How has it helped my organization?
With 3PAR, we got more insights. We could see where data is going; overall better performance as well from that standpoint. For the ProLiant servers, I don't know what to say about the series. I rack them and throw them in there. Once you put them on a rack, as long as you don't mess with it, they just run.
What do I think about the stability of the solution?
We haven't overly stressed it to say whether there's any stability. Once we expand it and do any replication, that's where we're going to see the stability but on basic operation of 3PAR, it's stable. You would expect that there's no quirkiness. I'm not seeing glitches in the UI, I'm not seeing too much in there.
How is customer service and technical support?
The technical support leaves a lot to be desired. I find it amazing that I paid for extra for support for the 3PAR and I wait on the phone for 30 minutes. For that extra support, when I'm paying for the premium support; so it's US-side support, US-based support, I should mention. If I call the regular number without the extra support, I talk to someone instantly.
It's, "What care plan are you on? What care plan are you on?" That's the question of HPE, "Are you on the SA plan?" "Are you on this plan?" You got to dig through this matrix of plans to figure out which phone are we going to call. It's absurd.
How was the initial setup?
The initial setup was pretty straightforward. The only complexity we've really had for the initial setup was actually with HPE, in scheduling. We have to have an HPE person on site to put the 3PAR in so they can vet it and all that stuff. Getting him coordinated, it was a wreck. The first time.
Which other solutions did I evaluate?
We did look at EMC instead of 3PAR for a little bit. We chose 3PAR because I've dealt with LeftHand before. Then, HPE bought LeftHand, namely 3PAR. I dealt with their storage stuff previously a little bit. I like what they were doing and how they were doing it.
It was just one of those things. I knew it. I was comfortable with it but it wasn't necessarily a front-runner until we started looking at EMC and just how convoluted their solution was to get there. The price at EMC was expensive. We had all these tertiary software you had to purchase just to get to run normally. There's still that with the 3PAR but it wasn't as steep of a cost. I wasn't paying for this huge EMC name.