What is our primary use case?
We use it as our main data storage for everything from SQL Server, storage, databases, to all our virtual machines - servers and desktops - to file storage for everything: for the city's mapping. We use it for just about everything we do.
The performance is amazing. It's been probably one of the best products we've bought in years.
How has it helped my organization?
We upgraded to 3PAR from an HPE EVA about seven or eight years ago and power consumption went down.
What is most valuable?
- Ease of use / very user-friendly
- Ease of adding on
What needs improvement?
In the next release, I would like them to make it a little easier to find where everything is in the new console. It now has the OneView look and sometimes I don't think the OneView look is enough. It's too different from the original console that was a separate system. I haven't totally learned it. I knew where everything was, and now I think to myself, "Why do I have to go there? It doesn't logically make sense."
For how long have I used the solution?
Three to five years.
What do I think about the scalability of the solution?
How are customer service and technical support?
Technical support is not as good as I would like. Our biggest problem is usually the language barrier. I don't want to say anything derogatory, but sometimes we have a hard time understanding what they want us to do. And sometimes the required upgrades have been a little bit involved: "You have to do this before you do this," and I want them to explain to me why. It's more work than it should be.
Which solution did I use previously and why did I switch?
When we knew we were at end-of-life. I have a product lifecycle that I keep track of, how long I want to keep things. We knew that our HPE EVA was running long enough that we really needed to replace it. I was looking, I got some ideas from our vendor - from HPE - on what solutions there were to replace it. We were able to cut our power consumption by 80 percent. We're very happy with 3PAR.
In selecting a vendor what was important to us were ease of use, that it was easy to transfer the current data without a lot of trouble, and it was. It was really easy. It was moved and it was done.
How was the initial setup?
It took me a day to totally get everything in my mind regarding what we need to do and to teach my staff how to use it.
What was our ROI?
The total cost of ownership really is worth every penny.
Which other solutions did I evaluate?
We looked at a few others, but I'm probably one of those people who just prefer to have one vendor for almost everything. I'm pretty much an HPE shop.
What other advice do I have?
My advice is, look beyond the sales pitch. Talk to customers, and find out how they're really using it and how easy it is to use. Because, sometimes the sales pitches, in my opinion, it doesn't really get how people are using it day to day.
I can't imagine not having 3PAR. We're very happy with it. I just bought more storage and actually bought another 3PAR which is being installed next week. We're continually adding on to it, and I would consider that one of the bests things we could do because you can never have enough space to put everything. I work for a local government. We now even now have body-worn camera videos, and we somehow have to store them temporarily before they put out to cloud storage. We need good, reliable data because we never want to get caught not having something we need.