What is our primary use case?
We use this for our highest tier level applications, our tier 0 through tier 2, so those are our mission critical and business essential type of applications. We want to make sure that we have the most critical things running on the best equipment that we have, and it is performing well right now.
We have been working with 3PAR for almost three years now. We leased two arrays, struggling with it a bit. However, HPE did right by us and provided the resources (people, hardware, and additional storage) to do what we needed to do.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It has been reliable recently. In the past we did not have very good luck with it the first year or so that we owned it. Now that HPE has put the right resources, as well as the additional solid state drives, it has helped improve the performance and stability.
What do I think about the scalability of the solution?
We are taking somewhat of a different approach. We are going more towards a hybrid solution in our data center. We are focusing more on developing our hyperconverged technology, and expanding it. We are going to buy eight nodes this year and eight nodes next year. Eventually, we are not going to want to buy large storage devices and probably utilize just storage, but in a different manner going forward.
How is customer service and technical support?
Tech support is great, and that is for any of their team who has ever worked with us. They are willing and committed to making sure the customer is treated the way we need to be. For example, they were there for about a month or so when we were having calls every day with them.
How was the initial setup?
Initial setup was straightforward and fairly easy. The hard part was that we were on EMC VNX and trying to get those converted over into the HPE 3PAR, that process took awhile, along with scheduling downtime to get some of the physical stuff migrated over to the new device.
What about the implementation team?
We ran into some struggles when we were trying to implement it. We have two production data centers running Active-Active. Our arrays did not like talking, reading, and writing to each other. Therefore, they were causing some hiccups, but after several phone calls and meetings with HPE reps, and some additional storage, we were able to get it working exactly where we needed it to.
What other advice do I have?
I would have rated it higher, but there was a length of time that it took to resolve and get the product working the way we wanted it to. This happened on day 60 rather than day one.