Huawei NGFW Review

Can help during implementation, however, offers bad documentation and technical support is not helpful


What is most valuable?

Huawei was able to assist us in the installation of their product. The installation was very fast.

What needs improvement?

The usage for the data center wasn't that good. It needs to be improved.

The support is not very good.

The documentation needs to be improved. When they retire old models, they also retire the documentation. However, if you are still using an older model, you still need access to that documentation. And yet, they go ahead and removed it. It's gone. You are therefore stuck with a device with no documentation and technical support that isn't very helpful as they also remove support assistance as well. They tend to use this method to force you into upgrading.

However, even in newer models, we've noticed the documentation isn't the best. It's very limited across the board.

For how long have I used the solution?

We've been using the product for about two and a half years at this point. We started using it somewhere between 2016 and 2018.

What do I think about the scalability of the solution?

The scalability isn't that great. On top of that, if you want to expand, you need to buy more of the product.

90% of the telecommunication equipment in our organization is Huawei, so it has been used quite extensively.

How are customer service and technical support?

Their technical support needs to be much better. We couldn't get help when we needed it. We haven't been satisfied with their level of service.

Which solution did I use previously and why did I switch?

We used to use Cisco's ASA Firewall, however, we discontinued it seven years ago.

We've also stopped using Huawei and are now using Sophos.

How was the initial setup?

The initial setup was pretty straightforward and the deployment was relatively quick due to the fact that we had assistance from Huawei.

What about the implementation team?

We had direct assistance from Huawei.

What's my experience with pricing, setup cost, and licensing?

The licensing was a cause of concern for us. The price ended up being quite high. We weren't expecting it.

What other advice do I have?

We're just customers.

We're using the latest version of the solution.

We haven't been too satisfied with the solution and so we have decided to move from it to Sophos.

I wouldn't recommend the solution. We've had a lot of issues with licensing and support, among other concerns. 

Overall, I'd rate the solution four out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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