i-Sprint AccessMatrix Universal Access Management Review

Good product with the flexibility to connect to any token

What is our primary use case?

For our new implementation, we're looking for an authentication server that provides:

  • Centralized and useful information
  • Identification
  • User passport
  • Connectivity with other hard token or soft token

My role is to select a solution for Windows.

What is most valuable?

The feature that I have found the most valuable is that they are open to connecting with any token. For example, a year ago, we were looking for a soft token, and we started to look for alternatives. They are open to connecting with any token that we looking for.

What needs improvement?

The user interface is not quite good and easy to use. There are a lot of menus, and the look and feel is not modern like a modern app.

For how long have I used the solution?

I have about two years of experience with i-Sprint. Currently, I am exploring this solution for a new implementation. 

What do I think about the stability of the solution?

It's quite stable. I don't have experience with all of their production products, but what I have heard from others is that they are flexible.

What do I think about the scalability of the solution?

I think they claim that they can scale up. So, I think it might be all right. They can support a huge number of users without any problem.

We have used i-Sprint before in our company. Currently, we have around 100,000 users in our company, and we have just one or two staff members to maintain it, which isn't not much. 

How are customer service and technical support?

They're good in the Asian market, and they know our requirements quite well, which is quite good. What other people in my company like about them is that the customer service is available to provide us information in case we need some more information, and they respond quite fast.

How was the initial setup?

The initial setup is straightforward and quite easy.

Which other solutions did I evaluate?

For our current implementation, we are comparing between i-Sprint AccessMatrix Universal Access Management and IBM IAM. I think in terms of the authentication server, they both support the main use case, and until now, I'm not quite sure about the difference.

What other advice do I have?

I would recommend this product to others. The product is quite good, and from my point of view, it can serve our requirements. 

I think they are strong in the Asian market. They mainly have security that meets the requirements in this area, but I'm not sure whether the security requirements are met worldwide or not. Based on my understanding, their customers are only in Asia right now. 

I would rate i-Sprint AccessMatrix Universal Access Management an eight out of ten. It is easy and can be used, and just the look and feel can be improved.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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