IBM InfoSphere MDM Review

Its web services feature and and flexibility are valuable to us, but setup was complex with many options.

Valuable Features

  • Flexibility
  • Web services

Improvements to My Organization

It's not shown any improvements yet.

Room for Improvement

  • Documentation
  • GUI
  • Training

Use of Solution

I've used it for three months.

Deployment Issues

There were some issues.

Stability Issues

No issues encountered.

Scalability Issues

There were some issues.

Customer Service and Technical Support

Customer Service:

It's poor.

Technical Support:

It's poor.

Initial Setup

It's complex because of the poor quality of the documentation. There are many options, and you need to plan it VERY carefully, as it doesn't play well with other systems.

Implementation Team

We used an IBM partner, who were still learning the system.

Pricing, Setup Cost and Licensing

Be patient with them.

Other Solutions Considered

No other options were evaluated.

Other Advice

  1. Read
  2. Try
  3. Ask
  4. Repeat
**Disclosure: My company has a business relationship with this vendor other than being a customer: We're an IBM partner.
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