IBM QRadar Review

Scalable with good searching capabilities and good support

What is our primary use case?

The primary use case of this solution is for monitoring an enterprise data center, globally for 12,000 devices.

How has it helped my organization?

It has improved the way that the organization functions.

What is most valuable?

The most valuable feature is the searching capability and real-time operational use.

What needs improvement?

Some of the cloud apps need improvement.

In the next release, I would like to see improving the stability of some of the add-on applications.

For how long have I used the solution?

I have been using IBM QRadar for two years.

We are using the current version.

What do I think about the stability of the solution?

Stability is moderate.

We have 15 people using this solution in our organization. Their positions vary from Network Engineers, Security Engineers, and Security Analysts.

What do I think about the scalability of the solution?

It's very scalable.

How are customer service and technical support?

Technical support is good.

I would rate them a nine out of ten. Their response time is good.

Which solution did I use previously and why did I switch?

Previously, I did not use another solution.

How was the initial setup?

The initial setup is complex. It's just the nature of the CM tool.

What's my experience with pricing, setup cost, and licensing?

I think that the price is fair, but we can always say that the price could be cheaper.

What other advice do I have?

Like any complex enterprise CM tool, you have to have a strong support organization. People who are good at understanding Linux operating systems. You also need a strong technical support team in-house.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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