IBM QRadar Review

The organizational value we derive from it is that it helps us track down where we have problems.

What is most valuable?

The most valuable feature for us is probably the intelligence we get out of the product.

How has it helped my organization?

The organizational value we derive from it is that it helps us track down where we have problems.

What needs improvement?

We appreciate ease of use in the product, so I suppose they could bring the cost down. I haven't really thought about possible improvements. They've added a lot of good features to the apps. I'm still exploring those and there are a lot of good features there.

For how long have I used the solution?

I have used the solution for about 15 years.

What do I think about the stability of the solution?

Overall I'd say the stability is pretty good. I have noticed some issues with the patch and updates recently, especially version 72A. There have been some problems where a patch would come out and a few days later another patch would have to come out to fix issues that weren't encountered so that's caused some issues for us.

What do I think about the scalability of the solution?

Scalability is good.

How is customer service and technical support?

The initial technical support to call is less than adequate. I usually know more than the level one or level two, again because I've been a customer for 15 years. I worked with the original QRadar guys to help develop their SIEM solutions so I know quite a bit about it. Usually when we call in it's a real problem because we fix most of our own problems.

How was the initial setup?

Fifteen years ago it was very complex because of the linking of different flow collectors. Being processed together, upgrading them was painful. That part has improved greatly as you can just put the update process in the console and push Yes. That's a lot better.

What other advice do I have?

It's a great product. They're obviously an industry leader right now in this field, if you're looking for SIEM, I would recommend it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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