What is most valuable?
It enables us to virtualize the entire data center for the Internal Revenue Service. We have about seven or eight terabytes of data behind SVC right now. Before we took this over as a managed service, they had about 120 silo storage areas. Right now, everything is virtualized behind SVC.
How has it helped my organization?
It is easier for management with end of life erase. It now takes us less than two-three days to decommission the erase. It has given us an increase in the usage rate on the SVC. It has gone up from probably 30-40% on the silo erase to about 85%.
We have reduced a lot of power and cooling requirements in the data center. We have optimized as much as possible. Right now, it's running very smoothly.
What needs improvement?
I would like to see data obligation and some features like cluster grouping. I have seen that on the roadmap for the last two years, but it hasn't come out yet. They are still showing it on the roadmap, so I think that it's going to come out soon.
What do I think about the stability of the solution?
We've had some issues with the production rate behind SVC. We had problems with back-end storage areas having double disk failures. It took a while to recognize errors, due to some of the environmental settings within the data center. When the temperature increased, we started seeing more drive failures on the back-end. But over the last 18 months, we've had zero downtime across the board.
What do I think about the scalability of the solution?
Scalability is very good.
How is customer service and technical support?
Technical support is very good. We touch base with the IBM house development team in the UK once every quarter to review the roadmap. So it's very good.
How was the initial setup?
The initial setup was straightforward.
Which other solutions did I evaluate?
We evaluated the Hitachi RV series. I think it was Z100 at that time, and IBM SVC. We tested three solutions and chose IBM SVC to virtualize the environment.
We were looking for stability, such as in the features search and the ease of manageability compared to other products. These products included EMC, Hitachi, and Red Hat.
What other advice do I have?
It's easy to implement. Just become a partner with IBM and you will be successful.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jun 02 2017