IBM SPSS Statistics Review

Great regression and segmentation capabilities, however more documentation is needed

What is our primary use case?

The company is primarily using the solution as a statistical tool.

What is most valuable?

Since we are using the software as a statistical tool, I would say the best aspects of it are the regression and segmentation capabilities. That said, I've used it for all sorts of things.

What needs improvement?

The solution needs to make it easier to upgrade the software. Right now it's quite difficult. I always have to get a third party involved to upgrade the solution. This is one of the main reasons why I tend not to upgrade it very often and may not be using the most current version of the service.

It would be helpful if there was better documentation on how to properly use the solution. A beginner's guide on how to use the various programming functions within the product would be so useful to a lot of people. I found that everything was very confusing at first. Having clear documentation would help alleviate that.

The solution needs to focus on better functionality for correspondence analysis.

For how long have I used the solution?

The company has been using the solution for about two years at this point.

What do I think about the stability of the solution?

The solution is stable. There are no problems with reliability. It doesn't crash. there aren't bugs or glitches that we need to deal with. It's good.

What do I think about the scalability of the solution?

We've found the solution to be very scalable. If a company needs to scale up, they can do so quite easily.

Currently, we are only operating with two licenses.

It's used a fair amount. However, obviously, since the COVID-19 lockdown, work has been very slow. Right now, it's not being used very much. I'm probably not planning to increase my usage due to the fact that I need to first get sales back up to where they were near the beginning of the year, before the quarantining and social distancing.

How are customer service and technical support?

I've been in touch with technical support and have sought their help with a few support issues. So far, I've been satisfied with the level of attention they've given us. I consider them to be very good.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. This company is quite new, and we've been using this solution from the beginning. However, I do use other tools to supplement this package. Some of it is third-party software, and some of it is my own software that I have written.

How was the initial setup?

The initial setup is not straightforward at all. It's quite complex. So much so that we don't handle the set up in-house. We need to contract out the work to make sure it is done correctly.

We were a new company when we originally implemented it two years ago. There wasn't any implementation strategy other than to get it up and running and start using it. I basically bought it from a supplier of SPSS. They deployed it on our behalf as we didn't have the capabilities to do so ourselves. There were issues with it even with help. Those didn't get resolved until a number of months down the line. It's now completely fine.

What about the implementation team?

We had a third party handle the implementation for us. We also have a third party handle the upgrade process.

What other advice do I have?

We're just a customer. We don't have any special working relationship with IBM. We may not be using the latest version of the solution. It's been about a year since I have last updated it.

I'd advise other organizations considering implementing the solution to make sure that they find a partner or somebody who can help them handle the solution.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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