IBM SPSS Statistics Review

Good machine learning algorithms and statistical models, but technical support needs to be more responsive


What is our primary use case?

The primary use case of this solution is for collecting business data and reporting to upper management. Also, I am creating some regulatory and ad-hoc reports.

What is most valuable?

Some of the most valuable features that we are using with some business models are machine learning algorithms, statistical models given to us by the business, and getting data from the database or text files.

The current features meet with the needs of our company. Our needs are not complex for the features offered.

What needs improvement?

There are some scheduling issues that created some complex flows. Creating a simple scheduling mechanism would be an improvement for this tool.

Technical support needs some improvement, as they do not respond as quickly as we would like.

The price is too expensive so they should consider reducing the cost, make it more competitive.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

This solution is stable, we have not had any issues.

What do I think about the scalability of the solution?

We have not scaled this solution as it is sufficient for us.

We have one hundred people using this solution. Most are IT, consultants.

How are customer service and technical support?

We have contacted technical support two or three times and they don't respond quickly.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We did not use a vendor team to implement this solution. We did it ourselves.

What's my experience with pricing, setup cost, and licensing?

We think that IBM SPSS is expensive for this function.

What other advice do I have?

In this field, there are some open-source products such as KNIME that may be useful for our purpose, because it lessens the costs.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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