What is our primary use case?
We use this solution for financial management. For example, transactions between the bank and credit card and cheque printing that need to be given to the printing service industries for transfer. There are APIs that are exposed for the corporate customers for their salary posting and other transaction settlements.
What is most valuable?
I have found almost all the features valuable.
What needs improvement?
IBM is advising not to use the IT translate anymore but this is going to be an extra cost to the customer to use the alternative.
Additionally, the solution can improve the REST API protocols. If you look at the REST API client services available, you can do an API call to any other API exposed, but the way the API comes it is not treated right.
For how long have I used the solution?
I have been using this solution for approximately 15 years.
What do I think about the stability of the solution?
The solution is stable and reliable.
What do I think about the scalability of the solution?
The solution does not have any issue with scalability.
How are customer service and technical support?
The technical support is very responsive and as soon as you raise a ticket you are connected to someone that is able to help you at all levels, whether it is at the product level or any technical level.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
There are two types of customer licenses, an annual preview license, and an ELA-based license. I have found the solution is priced well. However, they need to review the pricing model because if you look at any other competitors, such as GlobalSCAPE, they do pricing based on the components and what you select. With this solution you have a monolithic application which you need to buy, there is no component level price discount.
Which other solutions did I evaluate?
I have evaluated GlobalSCAPE.
What other advice do I have?
I would recommend this solution to others.
I rate IBM Sterling File Gateway a nine out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?
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