The features that are most valuable are the protection against denial-of-service attacks and all kinds of other internet attacks. The presence of Incapsula helps us answer the compliance requirements for IT security, as our clients require IT security compliance, and it's very important to our enterprise customers that we comply with the requirements.
Improvements to My Organization
Another important feature is that it doesn’t require us to move our DNS service to Incapsula like other services. It allows us to maintain our network in our current configuration. It works well with the Amazon cloud we use and doesn’t require us to re-configure our network.
Room for Improvement
Its user interface could be improved, as the competition looks better, but it doesn’t really need improvements in its functionality. We would like to have more reports and real-time views. Basically, the core functionality is great.
Use of Solution
We have been using the solution for six months.
As far as I can see it's got great stability.
No issues with the scalability.
Customer Service and Technical Support
8/10 – they were responsive. Technical Support
It doesn’t require any changes in code, so it's very easy to implement.
We implemented it by ourselves, and it took an hour, and was very easy.
It's very difficult in security products to evaluate the ROI, but we definitely feel it has helped us with compliance – we get projects and customers we wouldn’t get if we didn’t have Incapsula. It's not something you can measure – we have no other option but to use the solution, it’s a necessity.
Other Solutions Considered
We tried the competition, Cloudflare, we even used them, but Incapsula is more suitable to use for web/mobile applications, and that is how we use it.