Imperva Incapsula Review

With increasing traffic to our sites, it has protected them from DDoS attacks against which we did not previously have a solution.


What is most valuable?

  • CDN
  • DDoS protection

How has it helped my organization?

Basically, before we found Incapsula, we were getting hit with 5-10 gigabit DDoS attacks, and we were trying to figure out how to fight the attacks. Therefore, we tried Incapsula out on one site, and through the trial we saw what the solution could do – the attacker gave up after a few tries. Once we signed up for an enterprise account with all ten sites we saw the attacks drop weekly.

What needs improvement?

It would be nice to get a feed from Incapsula to import into our system. We have to have multiple dashboards open at the same time, and it would be nice to have one single dashboard with all our information.

For how long have I used the solution?

I've used it for eight months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues – it has been particularly stable.

What do I think about the scalability of the solution?

Scalability has been pretty good, our European traffic has doubled and our sales have gone up along with our stability.

How are customer service and technical support?

Customer Service:

10/10

Technical Support:

10/10 – within 5 minutes we have had a response.

Which solution did I use previously and why did I switch?

We used a NetScaler mitigation appliance – nothing worked that well, we were getting attacks and they were taking down services.

How was the initial setup?

Setup was fairly straightforward. It took about 10 minutes as I had to fine tune it with our API to mitigate what traffic was being blocked. I was able to determine that pretty quickly and adjust accordingly.

What about the implementation team?

We did it in-house.

What was our ROI?

Probably about $150,00-$190,000 savings. It's hard to predict, but that would be my ROI estimate.

What's my experience with pricing, setup cost, and licensing?

It costs around $7/month, really cheap.

Which other solutions did I evaluate?

We looked at CloudFlare. We tried it but it didn’t work that well.

What other advice do I have?

Make sure you use a premium DNS provider. We had to move from a basic DNS provider to a more complex one to get it work with Incapsula 100%.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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