Imperva Incapsula Review

Provides valuable cache control features like cache purging and cache rule propagation. The dashboard is not accessible on occasion.

What is most valuable?

  • Extensive cache control like cache purging and cache rule propagation
  • Availability features
  • Cross-datacenter solution (active and passive environments)
  • CDN and DDoS protection with 24/7 support

How has it helped my organization?

Automatic failover between primary and secondary sites enables high availability and accelerates disaster recovery. As soon as it detects that the primary site has gone down, it automatically kick-starts our standby data center.

What needs improvement?

The dashboard is not accessible on occasion. This is probably due to a high load. However, the sites’ protection seems intact.

For how long have I used the solution?

We have been using this solution for four years.

What do I think about the stability of the solution?

There are no stability issues as of now.

What do I think about the scalability of the solution?

There are no scalability issues, but the custom SSL has a terrible price point that puts it out of range for our clients. If they need custom or EV SSL, they are paying significantly more than their overall hosting.

How are customer service and technical support?

The technical support is impressive.

Which solution did I use previously and why did I switch?

We used Akamai previously, but due to full PCI DSS compliance, we needed a proprietary solution for two-factor authentication. We then switched to Incapsula.

How was the initial setup?

The setup was so straightforward. It didn’t require to us to make any major changes.

What's my experience with pricing, setup cost, and licensing?

If you don't have custom SSL, get it!

Which other solutions did I evaluate?

We switched to Incapsula from Akamai.

What other advice do I have?

Imperva has a very impressive core feature set. Imperva has made security analysts scratch their heads. We allow them in from the inside so they can actually hit something worthwhile.

We are very confident in the reports we get from Imperva. Its bot identification has allowed us to plan bandwidth appropriately.

Identification for good bots (people who hit our site using automation, but for good business reasons) has allowed us to work with our customers who use our services in new ways.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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