Imperva Incapsula Review
Provides valuable cache control features like cache purging and cache rule propagation. The dashboard is not accessible on occasion.

Valuable Features

  • Extensive cache control like cache purging and cache rule propagation
  • Availability features
  • Cross-datacenter solution (active and passive environments)
  • CDN and DDoS protection with 24/7 support

Improvements to My Organization

Automatic failover between primary and secondary sites enables high availability and accelerates disaster recovery. As soon as it detects that the primary site has gone down, it automatically kick-starts our standby data center.

Room for Improvement

The dashboard is not accessible on occasion. This is probably due to a high load. However, the sites’ protection seems intact.

Use of Solution

We have been using this solution for four years.

Stability Issues

There are no stability issues as of now.

Scalability Issues

There are no scalability issues, but the custom SSL has a terrible price point that puts it out of range for our clients. If they need custom or EV SSL, they are paying significantly more than their overall hosting.

Customer Service and Technical Support

The technical support is impressive.

Previous Solutions

We used Akamai previously, but due to full PCI DSS compliance, we needed a proprietary solution for two-factor authentication. We then switched to Incapsula.

Initial Setup

The setup was so straightforward. It didn’t require to us to make any major changes.

Pricing, Setup Cost and Licensing

If you don't have custom SSL, get it!

Other Solutions Considered

We switched to Incapsula from Akamai.

Other Advice

Imperva has a very impressive core feature set. Imperva has made security analysts scratch their heads. We allow them in from the inside so they can actually hit something worthwhile.

We are very confident in the reports we get from Imperva. Its bot identification has allowed us to plan bandwidth appropriately.

Identification for good bots (people who hit our site using automation, but for good business reasons) has allowed us to work with our customers who use our services in new ways.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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