Imperva Incapsula Review

I like the interface, customer service, and info updates.


What is most valuable?

I like the interface, customer service, and info updates.

How has it helped my organization?

We can now quickly respond to issues, as opposed to trying to find the technical problem on our end. We can now quickly address the problems of our clients in an effective manner.

What needs improvement?

I have found some issues with caching; seems to be inconsistent

For how long have I used the solution?

I have used it for five months.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have encountered very few stability issues, but those could be more due to the stability of our servers.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

Customer Service:

Customer service is 8/10.

Technical Support:

Technical support is 8/10.

Which solutions did we use previously?

We did not previously use a different solution, but we researched other solutions. Incapsula was highly regarded and we were simply wowed.

How was the initial setup?

Initial setup was pretty straightforward on our end. Thanks for that!

What about the implementation team?

We did the implementation in house using our own personnel.

What was our ROI?

I'm not sure about ROI.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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