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Imperva Incapsula Review
Provides PCI-level IDS/IPS.


Valuable Features:

  • Easy-to-set-up CDN with PCI-level IDS/IPS

Improvements to My Organization:

We offer Incapsula for every customer project we host, as a default.

Room for Improvement:

The default service is great!

Use of Solution:

I have used it for two years.

Deployment Issues:

Sometimes, the SSL setup can be a bit slow/inconsistent.

Stability Issues:

There was only one minor incident with service availability, if I remember correctly.

Scalability Issues:

Nope; we have not encountered any scalability issues.

Customer Service:

Some tickets seem to hang for some reason and some of the more-technical tickets seem to go through lot of different people before they get solved, but generally the customer service has been good.

Technical Support:

General documentation is good enough that we haven't needed technical support that much, but the answers have been good once you go through the "Off-the-shelf" answers.

Previous Solutions:

We did try CloudFlare, but the pricing didn't suit our use case too well.

Initial Setup:

The initial setup is fairly straightforward for a technical person.

Implementation Team:

An in-house team implemented it all the way.

ROI:

ROI is ~90%.

Cost and Licensing Advice:

Pricing is a good match for the features we use.

Other Solutions Considered:

Before choosing this product, we also evaluated CloudFlare because it appeared first in Google.

Other Advice:

Basic setup is simple but, as with any caching/WAF setup, there are tricks you need to learn. But it works really nice out of the box!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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