Imperva Incapsula Review
Provides PCI-level IDS/IPS.

Valuable Features

  • Easy-to-set-up CDN with PCI-level IDS/IPS

Improvements to My Organization

We offer Incapsula for every customer project we host, as a default.

Room for Improvement

The default service is great!

Use of Solution

I have used it for two years.

Deployment Issues

Sometimes, the SSL setup can be a bit slow/inconsistent.

Stability Issues

There was only one minor incident with service availability, if I remember correctly.

Scalability Issues

Nope; we have not encountered any scalability issues.

Customer Service and Technical Support

Customer Service:

Some tickets seem to hang for some reason and some of the more-technical tickets seem to go through lot of different people before they get solved, but generally the customer service has been good.

Technical Support:

General documentation is good enough that we haven't needed technical support that much, but the answers have been good once you go through the "Off-the-shelf" answers.

Previous Solutions

We did try CloudFlare, but the pricing didn't suit our use case too well.

Initial Setup

The initial setup is fairly straightforward for a technical person.

Implementation Team

An in-house team implemented it all the way.


ROI is ~90%.

Pricing, Setup Cost and Licensing

Pricing is a good match for the features we use.

Other Solutions Considered

Before choosing this product, we also evaluated CloudFlare because it appeared first in Google.

Other Advice

Basic setup is simple but, as with any caching/WAF setup, there are tricks you need to learn. But it works really nice out of the box!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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