Imperva Incapsula Review
Provides PCI-level IDS/IPS.


What is most valuable?

  • Easy-to-set-up CDN with PCI-level IDS/IPS

How has it helped my organization?

We offer Incapsula for every customer project we host, as a default.

What needs improvement?

The default service is great!

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

Sometimes, the SSL setup can be a bit slow/inconsistent.

What do I think about the stability of the solution?

There was only one minor incident with service availability, if I remember correctly.

What do I think about the scalability of the solution?

Nope; we have not encountered any scalability issues.

How is customer service and technical support?

Customer Service:

Some tickets seem to hang for some reason and some of the more-technical tickets seem to go through lot of different people before they get solved, but generally the customer service has been good.

Technical Support:

General documentation is good enough that we haven't needed technical support that much, but the answers have been good once you go through the "Off-the-shelf" answers.

Which solutions did we use previously?

We did try CloudFlare, but the pricing didn't suit our use case too well.

How was the initial setup?

The initial setup is fairly straightforward for a technical person.

What about the implementation team?

An in-house team implemented it all the way.

What was our ROI?

ROI is ~90%.

What's my experience with pricing, setup cost, and licensing?

Pricing is a good match for the features we use.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated CloudFlare because it appeared first in Google.

What other advice do I have?

Basic setup is simple but, as with any caching/WAF setup, there are tricks you need to learn. But it works really nice out of the box!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Free Trial

Request quote & free trial

Add a Comment

Guest
Why do you like it?

Sign Up with Email