What is our primary use case?
We manage the whole software lifecycle. We combine the user stories and requirements, including the test cases, in order to describe the test execution and the defects. We manage the rest of the cycle inside SpiraTeam instead of Jira. In some cases, we started using Jira connected with SpiraTeam. We can manage the whole life cycle of the software in only one tool.
What is most valuable?
The integration is really better than it was in the past.
The initial setup was pretty simple.
Their documentation is excellent.
The solution is fast and very accessible.
Organization time is free of charge in terms of licensing. This is until you finalize the migration from one tool to the other. That way, we don't need to pay to license two solutions at the same time.
The maintenance team doing the support gives you a lot of knowledge. They often have up to ten years of support experience. Those leading the support teams are very knowledgeable. There seems to be very little turnover or team change, which helps retain the knowledge
What needs improvement?
The importing aspect is one of the areas that probably could be improved. We talked with Inflectra several times about that point.
It would be great if they worked more closely with other solutions. There needs to be better integration with the platform for development purposes.
The improvement that's really important is in the reporting. We need to be able to customize it more and to export the reports themselves. You can export the data, however, not the reports.
For how long have I used the solution?
We've been using the solution for a while, and definitely in the last 12 months.
What do I think about the stability of the solution?
In order to move from Jira to SpiraTeam, we need the support of Jira due to the fact that in some cases, with high volumes of information, we've had some problems with Jira that we didn't have with SpiraTeam. The stability of SpiraTeam, in general, is very good. We don't have any problems with that. Even documentation about the maintenance windows and improving capacity is very good.
The support provides a baseline for the stability of the server. All of the support below the server is very good. It's quite stable.
What do I think about the scalability of the solution?
There's basically a roadmap, where users can increase the capability year over year. In general, they obtain feedback from the customers and they put the improvements in the roadmap, and then the clients can have clarity on what is needed inside the tool. That is very good. In some cases, not all the providers give you a roadmap about which functionalities will change in the next versions of the tools. In this case, they increase version to version their capability and base it on the feedback from the customer. It's quite good and quite scalable.
Different clients have different amounts of users. Some are near 3,000 while others are under 3,000. When it comes to training on the solution, we have anywhere from 100 to 1,000 pupils at any given time on the solution.
In terms of increasing usage in the future, it's hard to ascertain. At the moment, Argentina is in a very difficult situation, due to the exchange rate of the currency.
How are customer service and technical support?
The support in Latin America of Inflectra is the best if you compare it with Jira support. Jira is an Australian company and they have several distributors, however, don't give support and they don't have any offices in Latin America.
In the case of Inflectra, they're already aligned with the time zone. We have only five hours time difference with Chile, however, with Australia, we have 12 hours, 11 hours or time difference.
Overall, they are very professional, and in general they fix the problems very quickly.
Which solution did I use previously and why did I switch?
I was in charge of a percentage of HP tools for five years. Before that, I worked with tools from IBM, and that has more or less the same. I find this tool is fast and is very accessible.
How was the initial setup?
The initial setup is really very easy. The documentation is key. The documentation provided by the solution is some of the best documentation that I've seen in the last years. It really is very good and they maintain their quality year over year and even improve the quality of their documentation. The tutorials have videos and there are step-by-step instructions for different situations. They cover basically cover all of the situations that you can see when you are installing. It's really easy to install the products that come from Inflectra.
What's my experience with pricing, setup cost, and licensing?
The pricing is difficult as the exchange rate is not great. The local currency in relation to the US dollar is not great. It makes it hard for the customer to afford the solution, not necessarily because of the cost, but because of the fluctuating exchange.
We are using the general enterprise license, which is unlimited. We also have access to the solution for training purposes, and that is free.
What other advice do I have?
We are an integrator. We use the tools of Inflectra to integrate into other big solutions.
For training for the government, we created something to provide certification in testing, and in terms of Inflectra, we have asked for sponsorship of that training. They give us SpiraTeam on the cloud with free access for the pupils and the robot Rapise too. That way, we can give people training for one year. We test engineers in theory, expertise, and techniques or methodologies used in SpiraTeam and Rapise.
Then at this moment, we have nearly 1,000 pupils a year and those pupils, after they obtain the certificate with the Ministry of Education of Argentina (and signed by Inflectra). It's an initiative between the government of the city of Buenos Aires and the Inflectra Corporation. Inflectra gives us the facility to use all the tools.
After the pupils obtain the certificate, in general, they obtain their first job in IBM, Accenture, or in any organization using Inflectra.
Many companies in telecommunication are looking to change their management tool and to move all their solutions to Inflectra solution using the SpiraTeam and Rapise for testing automation.
We're using the latest version of the solution, as it's on the cloud and consistently updates itself.
Overall, I would rate the solution ten out of ten.
Which deployment model are you using for this solution?