What is our primary use case?
One of the reasons we use the solution is to protect the endpoints. Plus we are also using the EDR facility to protect servers and for emergency response. As for Malwarebytes, they will be able to help us track how the malware activities happened, which can help us in the restoration process. We haven't come across anything where we had to use these services or use the tool to recover anything. We haven't come to that yet.
How has it helped my organization?
Often, the customers had been compromised previously, and, due to that, we propose that solution to them. They like that tracking and restoration options are on the table if they get breached again.
What is most valuable?
The solution is very good at scanning.
It's a good product. It does the job.
It offers good protection. I haven't come across any issues so far, which I need to escalate.
The solution scales remarkably well.
We've had a good experience dealing with technical support.
What needs improvement?
We have noticed that when the solution is doing the scanning, all the scanning activities make the device heavier. It slows down your machine. Alternatively, sometimes when it's scanning the application fast, you find that your applications will be slow in response. If you compare it to, for example, Trend Micro, this slow down doesn't happen when you use that solution.
Basically, this solution seems to have issues with CPU and Memory. If you have got a good, high spec machine, then you won't feel it. If you go running SSDs and other stuff, you won't feel that performance issues. We have got customers in Fiji who are using 5,400 RPM hard disks, so they feel the pinch.
The solution is a bit expensive.
For how long have I used the solution?
I've been using the solution for about two years at this point.
What do I think about the stability of the solution?
The stability is good. We haven't faced any issues so far.
What do I think about the scalability of the solution?
The solution has a lot of scalability potential. If a company needs to expand it, it won't have a problem at all.
How are customer service and technical support?
We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had some glitches where we were not able to deploy it on MacBooks. We hit a few walls dealing with iOS, and they were very good at helping us deploy the product.
We were lucky in that we had a contact that had an account manager, and they were great on the support side. They really helped us out.
We've been satisfied with the level of service we've gotten
Which solution did I use previously and why did I switch?
We also work with Trend Micro, Symantec, and Kaspersky.
How was the initial setup?
The solution was not complex to set up. It was pretty straightforward for the most part. We found it to be rather easy.
What about the implementation team?
We typically connect with one of the techs and one of the account managers during deployments. The engineer we connected with was very knowledgeable about the product and made everything ever easy.
What's my experience with pricing, setup cost, and licensing?
The solution really needs to look around at the rest of the market. They're slightly more expensive and it would be ideal if they were more competitive.
What other advice do I have?
We're an official partner in Fiji.
We use both on-premises and cloud-based deployment models.
I'd recommend the solution to others. That said, I always recommend a POC is done first to see if it will properly fulfill a company's needs.
Overall, I would rate the product at an eight out of ten.
Which deployment model are you using for this solution?