ManageEngine Desktop Central Review

The ability to automate the reboot time has been critical. The way patches are pushed out and applied can use a little work as it appears the patches are pushed out and just force applied as a group.

What is most valuable?

The automation control over scheduling server patching along with the ability to automate the reboot time has been critical. This process isn't straightforward, but after figuring out the requirements staggering reboots is an easy process to manage.

How has it helped my organization?

The software has provided the ability for us to not only replace SCCM seamlessly, but to train and allow for easy cross training.

What needs improvement?

The way patches are pushed out and applied can use a little work as it appears the patches are pushed out and just force applied as a group, as opposed to a specific registry pattern. Not too often, but this causes servers lockup or fail patching as it halts reboots before other patches can be applied which cannot be applied because the registry is locked from previous patches applied.

For how long have I used the solution?

This software has been in place coming up on a year now. The flexibility of the software has proven very useful. A small business perspective replacing SCCM with this product has proven both cost effective and an efficient use of our staffs time.

What was my experience with deployment of the solution?

We have had no issues deploying it.

What do I think about the stability of the solution?

There have been no stability issues.

What do I think about the scalability of the solution?

Overall once we figured out the process structure we really did not have a whole lot of issues. From our client base, and architecture I do not see anything that would hinder scalability based on the way the remote offices are setup within this code.

How are customer service and technical support?

I would preface this by saying in general the FAQ's are pretty helpful. Overall the support system has been helpful for this specific product, but we have not needed a whole lot of assistance.

Which solution did I use previously and why did I switch?

We previously used SCCM which is a great enterprise solution if you can keep the administration knowledge on-site. For a small business, SCCM did not meet the ease of use or the price break which was the reasoning for the move to Desktop Manager MSP 9.

How was the initial setup?

The installation of the product itself was very straightforward. The installer was pretty much default settings all the way through and was able to reference FAQ's for the few custom settings we desired.

What about the implementation team?

Implementation was done in-house and for the most part was straightforward. Once the client setup process is done I would suggest babysitting the automated pushes for a couple of weeks. We ran into some weird issues that we were able to resolve fairly quickly and completed the maintenance during our timeframe which otherwise would have just looked like the patching jobs failed completely when they succeeded in reality.

What was our ROI?

The ROI switching to this product was noticeable after it had been around six months as we were able to retire our SCCM product along with the licensing that comes with using SQL.

What other advice do I have?

I like the ease of setup and administration. There are some minor annoyances with how often the server software needs patched, how patching is applied and how the terminologies are translated.

Keep an eye on the automated reporting that is generated. We have not fully invested the time to discover why we have inconsistencies with the data, but it appears to be happening.

Which version of this solution are you currently using?

**Disclosure: My company has a business relationship with this vendor other than being a customer: We currently only have a business relationship with the Vendor. We do carry other products with them which seems to have the consistent look and feel the Desktop Central product has.
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