Easy interface, reliability, scalability, built-in reporting.
Improvements to My Organization
We integrate more and more client computers from different supported businesses across the globe into a single ePO environment managed by a single support team, thus reducing support staff and unifying security policies across organization providing the anti-malware protection to the endpoints (both to servers and to workstations).
Room for Improvement
a. Reporting: The pre-canned ePO queries can be improved
Use of Solution
We use different versions of McAfee ePO for the last 10 years (v. 2.5 through v. 4.6).
Customer Service and Technical Support
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated to McAfee Level 3 or to McAfee software developers.
We used to use Computers Associates AAO software till 2003. The McAfee manageability and price was much better.
We invited the vendor team. I’d rate their level of expertise 4 out of 5.
I like McAfee ePolicy Orchestrator software. It is great centralized security management software that allows management of various McAfee products on the client computers. McAfee ePO makes risk and compliance management in the organization simpler and more reliable.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Aug 17 2014