Micro Focus PPM Review
​Scenario comparison is the feature most valuable to us and the reason why we decided to choose HPE PPM​ over other portfolio management products


What is most valuable?

Scenario comparison is the feature most valuable to us and the reason why we decided to choose HPE PPM over other portfolio management products.

How has it helped my organization?

We are now more ready to consolidate and analyze our long term planning portfolio and understand our financial and resource levels before making investment decisions. We can also track time spent on the different projects.

What needs improvement?

User interface continues to be poor. The product does not have a similar view in the different modules, e.g., staffing vs financial management, it looks like you are working with a different product and it is not easy to use or intuitive.

The development of this product has been done module by module. Demand module having a lot of attention while reality is that we use a lot of time, financial management and scenario analysis and these have remained unchanged since v.9.14, and all our submitted enhancement requests for these modules have been rejected.

For how long have I used the solution?

For almost five years now, we implemented it back in Nov 2012 (v.9.14).

What do I think about the stability of the solution?

Yes, we did in the 9.14 and 9.23 versions, now we are more stable. However, we still have problems from time to time. PPM requires a lot of infrastructure resources.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

PPM support maintenance services we have been contracted in Spain and are responding well. We are rating this service level as very good.

However, there is a poor level of technical support from the labs and 1st level technical support. This means that we are waiting for months in order to fix some non-critical issues. A couple of years ago, we had critical issues during the Chinese New Year and we had to wait several weeks for a solution.

Which solutions did we use previously?

No. We used internal Excel files with macros.

How was the initial setup?

It was complex as PPM was rigid and could not be adapted to our environment. We are in a EUR/USD environment meaning half of our spend in the same project is in EUR and the other half may be in USD.

Additionally, it was sold to us as a multi currency tool, while this was not true, as financial summaries did not support multiple currencies for the same project.

HPE sold the tool as real multi currency and it was only after the purchase that we found out this was not the case.

As a result, we had to build our own solution/customization to work in multiple currencies and we had to pay a significant extra cost, a cost that was totally unexpected for us.

What's my experience with pricing, setup cost, and licensing?

Poor management of licensing through a third party. With our first purchase, we were sold and paid for licenses we could not use, due to poor configuration of quotation. We had to deal with two different third parties.

Now, we also received an increase in the support license prices, without any advanced notice. At this point, switching to unify all our licensing under HPE and customer support has been poor.

Which other solutions did I evaluate?

Yes, we used a benchmark study and evaluated different options.

One of the main constraints was that HPE and HPI were the same company back then when we implemented. This was definitely one of the factors that made us choose HPE PPM over the other products (the plus functionality I described earlier).

What other advice do I have?

Be ready to have a lot of complaints from the end users in terms of usability and not a high level of responsiveness from technical support and R&D. Do not expect R&D to develop on your enhancement requests.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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