What is our primary use case?
This is an endpoint security product. It helps detect and prevent attacks and is very good when it comes to vulnerability assessment. It automatically detects attacks. It provides support for all the end devices, whether it is a Mac OS, Windows, mobiles, Android and iOS, it has support for all. I mostly deal with smaller and medium sized companies, I don't deal much with enterprises. I'm a customer of Microsoft and I work as a solution architect.
What is most valuable?
The product is very good when it comes to vulnerability assessment. It's a Microsoft flagship product and it integrates with Office 365. If my customers are using Office 365 or Azure or a Windows server, it helps to use Defender. Other products like Symantec or McAfee don't have that kind of integration with Microsoft products. In terms of identifying the attacks, it's far superior to Symantec.
What needs improvement?
The GUI is very complex, particularly for normal users who work on it. It could be more user friendly. For future improvements, I'd be looking at internet security which we don't have as Microsoft does not distinguish whether a site is malicious or not. Kaspersky is very good at that but not Microsoft. It would be a big advantage for them if they were to include it.
For how long have I used the solution?
I've been using this solution for seven months.
What do I think about the stability of the solution?
It's a stable product. Microsoft only recently entered this market and nobody believed that Microsoft antivirus would be good. They are now trying to prove everyone wrong in that sense by having a good security product.
What do I think about the scalability of the solution?
Scaling in or out is very easy. Scalability is really about licensing so you just have to request a registration license.
How are customer service and technical support?
Ninety-nine percent of the time, I'm able to solve the problem. I do not have access to Microsoft support so if I go to their open support page and try to login a request, it takes up to 24 hours for the support agent to get back to me. It's pretty average. If you have the premium support or if you're a support partner of Microsoft, they respond back in one or two hours, something like that.
Which solution did I use previously and why did I switch?
I tested the difference between Symantec and Defender by taking a malware from the internet and downloading it. Symantec allowed me to do it, even though it shouldn't have, but Defender, gave me notification and wouldn't allow me to do it. That said, Symantec is a very stable product that's been on the market for a long time. They have more expertise in endpoint protection than Microsoft. Symantec is not a cost-effective product for most customers. It's integrated with third party companies and is good in protecting endpoint. Because my customer base is companies that use Office 365 and Microsoft Azure so Microsoft integration with these products is very good.
How was the initial setup?
The initial setup is very simple, you just have to attach it to the user's email address. Once the user logs in, it automatically downloads and starts working. I do the implementation. In terms of maintenance, sometimes my engagement with the client is one time but sometimes, I do maintenance as well. This is a subscription-based, cloud-based product. They have to call me every year to renew.
What other advice do I have?
I would suggest that if you're already using Microsoft products, then I think it makes sense to go with Microsoft Defender over any other product.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?