What is our primary use case?
We use this solution and we also implement it for customers. We mainly use it for its anti-malware and threat protection capabilities. If a client comes to us who uses Office 365, then we suggest this solution.
At the moment we have between 10 to 50 customers.
We definitely plan to keep using this solution. We're currently just pushing out all other solutions because they're not integrated and they have additional deployment costs. The only thing which is a bit peculiar is that you need to convince the customer that you're not talking about an antivirus solution. If we do, then they end up comparing things that are incomparable.
What is most valuable?
The primary advantage is that you don't need to install it. It's included in the Windows 10 delivery.
It's part of the Microsoft 365 suite, so it's integrated. We also use it for collaboration with other components within the suite. These two things are the most important for us at the moment.
What needs improvement?
Some integration components for Mac should be added. We use both Windows 10 desktops and Mac desktops, but presently, the Mac component is still lagging a bit behind. However, I think this is a temporary case.
For how long have I used the solution?
I have been using Microsoft Defender for roughly one year.
What do I think about the stability of the solution?
On Mac, it's quite unstable and unusable; however, it's very stable for Windows. We're content with what it does and how it works.
What do I think about the scalability of the solution?
It's on the cloud, so scalability is not an issue.
How are customer service and technical support?
We've had no problems with customer support.
How was the initial setup?
There's no installation to be done on the device itself, so it's quite easy. Configuration takes roughly two to three days.
What about the implementation team?
Our company acts as both a consultant and integrator.
What's my experience with pricing, setup cost, and licensing?
Licensing options vary. Some customers buy it as an enterprise agreement and pay yearly. Others buy it as a CSP, so they pay per month. It completely depends on the customer's needs.
What other advice do I have?
Overall, on a scale from one to ten, I would give this solution a rating of nine. Some integration components on Mac should be improved. It should be more stable on Mac. If they fixed this, I would give it a rating of ten.