What is our primary use case?
We do managed services, professional services, and also resell some products, where Mojo Networks happens to be one of them. Our focus is to use Mojo Networks equipment, even back when it was AirTight Networks, as the core of our managed WiFi solution.
We provide multiple packages of a managed WiFi solution focused primarily on different types of customers. We aim more for restaurants, retail, hospitality, etc. We also do corporate WiFi, so we have a 24/7 managed service. We have been using their product back as far back as 2014. We have a team which does troubleshooting, installations, deployment, and troubleshooting design around the product.
The primary use would be as the core of our managed WiFi solution to customers. We trust this solution more than anybody else: Their platform, and APs to be that core of our managed solution, because of how well easily it's supported, its management, and deployment. That is why we use Mojo. It allows us to scale APs from our managed solution for customer APs. The older style is a lot clunkier because it does not have the cloud-managed piece to it. The cloud-managed piece and the analytics together, as a managed solution, is the best fit for a managed solution for a managed service provider.
How has it helped my organization?
It has given us a huge leg-up when competing with other managed service providers who use different vendors because of the visibility it gives us to customers' traffic for troubleshooting purposes. It tells us if something's wrong before the customer knows it, or at least it speeds up our troubleshooting dramatically. They have built into it the ability to know if there is a network problem. It saves us a lot of troubleshooting time.
The Mojo Aware platform has been able, in multiple cases, to hone in on the cause. Customers report to our team saying, "We have WiFi problems at this location." Something generic. We can see the problem thanks to Mojo Aware. We are able to tell them, "We see the problem in a particular network feature or function is having problems. That is why you are having WiFi problems. It is because of this. Right here is the reason. You need to fix this right now."
It is not the WiFi as much as it is the feature that the WiFi customers or clients are using. They call it: DHCP. When you connect to the network, you get an IP address. I have seen it multiple times, where people go "I can't connect to WiFi." The problem is not the WiFi, the problem is something the WiFi is going to use to get you on the network.
Mojo resolves problems. It repeatedly has faster diagnostics on a network failure.
What is most valuable?
We have found Mojo to be critical for us because of its patented security and its wireless intrusion prevention system (WIPS). It is unique in the market. Other vendors even license it, and use it. It being a cloud-based solution was great for us, as an offering, for customers who do not have a lot of network resources and personnel. It has worked out, especially with their newer analytics, Cognitive WiFi.
We use their application programming interface (API) to monitor customers' WiFi. We monitor them for problems which are happening because of the alerting built into the product and the thresholds in their platform. It has given us a lot of power for monitoring.
It is cloud-based, which is a lot easier because of what the APs report back to the cloud. We monitor these individual locations versus some of the other ways you would have to do it on an older WiFi. The key features are the cloud-based solution, its flexibility, the security, the WIPS, the WIPS functionality, its patented feature, the analytics that they have developed on their Cognitive WiFi, and their Mojo Aware platform. Altogether, they are unbeatable in the market.
The security piece is big for compliance, so we have come back to that more than anything. However, their analytics are even more helpful, because they are key to speeding up our troubleshooting and reducing our customers' staffing requirements.
Their Cognitive WiFi analytics (Mojo Aware) is the biggest feature on their dashboard. It helps us know where the problem is, so we do not have to spend time with the customer diagnosing it. The problem usually is not the APs, it is something else that is wrong. It is a problem with their firewall, their internet connectivity at that location, etc., so this allows us to devote less time to those customers' issues.
What needs improvement?
Both further expanding the API and access to even more diagnostics, as I have found a few limitations when I am dealing with them right now. I have a ticket open with them because we can't access a few things. As a managed service provider, we would be much better if we had access to them. We find it sort of restricting, as we do not see certain statistics, which are not available via the API yet. Therefore, an expansion of these is a big deal for us.
Also, the other one would be they still have multiple platforms. They have what they call their Mojo Wireless Manager, which is their older, WiFi administrative management, monitoring platform dashboard. They have not transitioned all of their functionality into their Mojo Aware dashboard. They state that they will do it, but it has not been completed yet, so we still have two dashboards. They need to finish it, and get them consolidated into one dashboard. They need to speed up that process. We do not rely on that for doing day-to-day monitoring. It just feels like there are these two worlds right now, where they need to consolidate and get it done. They just have to get it done.
They could use more additional application security and network security features. They could add on to the WiFi as a selling point. It would be nice to be able to say to the WiFi users, "We will protect you against viruses and malware, so you don't have to purchase that." This would be very useful.
Mojo is going in this direction gradually, but they do not have these features yet. I like that they are more conservative in how quickly they make changes. It has probably been to their benefit for stability.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is very stable. We have had a few AP failures over the years. We have run into some strange problems, but never anything that has shown up network-wide or consistently, and Mojo is very fast about AP replacement.
We do not have bugs causing us repeated problems. They have been very rare, especially strange bugs. We do have a couple weird things here and there, but never anything that impacted service, which has been great.
We have worked with them for four years. While we have had a couple of weird things with the web interface or on the dashboards, there has never been anything where the APs were down because of a bug or it kept crashing. That is pretty good.
I have had work with a lot of network vendors over the years, and they have been very stable. This is good for them, and good for us.
What do I think about the scalability of the solution?
Scalability has been very good. They have their cloud environment in Amazon Web Services (AWS). We are not at a huge scale yet, based on volume of APs per customer. We have not had any problems based on scalability. The platform scales well for us, because of the way it is built. It has been very flexible for us and scaling up. We have not seen any problems with their infrastructure stability, in regards to scaling up. It has been a big positive.
How is customer service and technical support?
Technical support is great and responsive. I have had all our cases addressed very quickly.
I think the support is done offshore, not in the U.S., but it has been very responsive. In a couple cases, the features do not exist. This is frustrating. However, it is not their problem.
They have been very responsive, and consistently investigate problems. I have dealt with bad vendors, who are very sluggish on assistance. This is not them. They have been very quick to dig into problems.
My experience with them has been nothing, but solid. If I would have had a bad experience, it would have colored my view of them a lot. That is the way it works. If you have one bad operations experience, it will make you think about that one all the time. However, it has been consistently solid.
Which solutions did we use previously?
The biggest reason for our switch in 2014 was the cloud-based portion of it. It was controllerless. There was no WiFi controller nor separate hardware. We were previously working a lot with Juniper Networks WiFi, and other vendors here and there.
The cloud-based WiFi was a big deal, to not need controllers, nor extra hardware. They were about the first to do it. It was game changing to know about this option back in 2014 when they were still called AirTight Networks.
How was the initial setup?
It is a very simple set-up. You can always make it more complicated, by doing configuration steps. However, they have made that pretty easy too. For the most part, almost everything we want to do remotely from the cloud, we can from their cloud portal.
I am based in Colorado. Our team is here, and we are doing several WiFi deployments for coffee shops in New York City this week. Our partners are deploying other equipment for these customers, but our piece for the remote WiFi, we can make all the changes from the cloud. We do not have to go to New York City just to get the basic setup going. It is very zero touch for us onsite. You just have somebody plug it in.
What's my experience with pricing, setup cost, and licensing?
They have been a great price competitor against some of the other big brands, like Meraki, especially for cloud-based WiFi. However, Meraki has been more expensive. They beat Meraki on features for the WiFi, which makes them a better choice even if the price is the same.
There are other solutions, like Ubiquiti, that have lowered their prices, which sometimes makes the argument to go with them. Someone will say, "I just want to get on WiFi." Then they could go really cheap. However, we do not bake in the WiFi for other vendors into our managed services, because they do not meet our standard offering.
The price is good and competitive in the market.
Which other solutions did I evaluate?
Before Mojo, we used Juniper Networks who was our primary choice for WiFi resale and professional services. When we started out with our managed services packages, we did not have another vendor whom we had already used. Therefore, it was a choice of which one is the best choice. We potentially looked at Aerohive and Meraki as alternatives (probably more Meraki than anybody else), because of their presence in the market.
It came down that Mojo's features were better for us and the pricing was good. As they have become more publicly visible in the market, it has worked out great. Mojo has become more visible, and that has worked out for us. If it turned out they had not become more visible, it is possible we would have switched to another vendor.
So, it has been perfect. Mojo has become hot in the market. People like them. They are winning a lot of deals. This is good for us, as it makes us look like we are not going out on a limb with these guys. It helps us makes our case, when they are doing well.
What other advice do I have?
I would recommend a demonstration or a trial. Plug Mojo, or one of their APs, into your environment. Test it out, see what you see, then take it from there.
When you compare it to others that you may be looking at, look for deficiencies or things which do not meet your needs. There's just less and less of those. The biggest thing would be that they do not have some of those malware protection features yet on the WiFi, which they could add.
Try it out, demo it out, and test it out for a few weeks. See what you see and view the analytics, then see if you can find something that does it as well.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller and MSSP.
Jul 12 2018