NetApp ONTAP Review

new release has a lot of features that save us space and costs

What is our primary use case?

I work for an oil and gas company. We go out to the field and get oil from the ground. The primary use case is for development and preparation for production. 

How has it helped my organization?

We're able to gather information, and put it all together to find out where the best place to drill would be. Also, speed. Our databases work a lot faster, probably 18 or 20 percent faster than previously. The speed has increased the performance. 

My colleagues get their information files without bringing down SQL.

What is most valuable?

It's very fast, NetApp is always dependable, so if we have an issue, they're very responsive.

The new release has a lot of features that will save us space and therefore, money. The inline deduplication and compression are really nice. 

What needs improvement?

They could lower prices so my management doesn't complain about cost. Other than that, I'm always happy with the releases. 

What do I think about the stability of the solution?

It's 100 percent. We've never had any issues with it. 

What do I think about the scalability of the solution?

It's 100 percent. It's easy to add additional storage disks. 

How are customer service and technical support?

I would rate tech support at nine-plus out of ten. It's not a ten because I have to wait when I call. I can wait for 20, 30 minutes before I get to somebody who can actually help me. Normally NetApp identifies the issue before I get out of bed and has a solution already planned. 

Which solution did I use previously and why did I switch?

We were coming to end-of-life with our old solution, and this was the next generation that was available, so we would have upgraded regardless. This was the best option.

How was the initial setup?

It was straightforward. It's built on previous NetApp operating systems. I understood it without knowing the new generation. 

What about the implementation team?

We used NetApp Professional Services, and it was very good. I worked with them beforehand and gave them my plan. Any corrections were made beforehand. We've done it twice and it's been very good.

What was our ROI?

I know they have saved time, and time equals money. We also have more space in the data center. It's a smaller footprint by half a rack. That's a lot less money and a lot less cooling.

Which other solutions did I evaluate?

We looked at Dell EMC, but we would never go with them. They don't have good support and it's gotten worse over the years since Dell and EMC merged. Instead of two bad support systems, they have now combined it into one huge, bad support system. NetApp's technical support and proven stability are a lot better than them. We've been using NetApp for around 15 years and we've always had good results with it.

What other advice do I have?

It's an advance from what we used before, and a lot faster. It doesn't take a lot of learning to start using it.

Take a look at NetApp and get the Professional Services involved. If you're coming from a different vendor, they'll be able to assist with getting the data moved over. That would be my main point.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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