NETSCOUT InfiniStreamNG Review

The single pane of glass feed still needs work, but the stability is rock solid


What is our primary use case?

We use it for monitoring subscribers.

What is most valuable?

It provides you with your Internet traffic volume, like Facebook, and where your biggest source of volume is coming from.

What needs improvement?

The single pane of glass feed still needs work. I do feel for what we have that it's fine.

I would like them to simplify the interface when you go into nGeniousONE. When you look at your interfaces, they should combine them all, and instead of looking at an interface, have you look at events. Combine everything into one view.

What do I think about the stability of the solution?

It is very rock solid. We hardly have any hardware issues.

What do I think about the scalability of the solution?

To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back.

How are customer service and technical support?

I don't directly interface with the technical support. There is another group which does that in my company.

How was the initial setup?

In my environment, any installation is complex. There was a lot of dotting the i's and crossing the t's. Also, getting the maintenance to do the work for the install required scheduling.

What about the implementation team?

We deployed in-house.

What other advice do I have?

The solution is not great, but it is not bad. It is just a monitoring device. It is an okay tool, but it's not the end all, be all of all tools.

The engineers in our core use it a lot more than we do. They have seen a measurable decrease in MTTK and MTTR, plus a reduction in their troubleshooting time.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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