Opsview Monitor Review

The top features for us are the modification profiles and the initial dashboard.

Valuable Features

The most valuable features for us are the modification profiles and the initial dashboard. They're also the two main things we use the most.

Improvements to My Organization

We've improved greatly. We previously used another monitoring system, and although it was good as we were able to receive statuses on several hosts, our growth has been exponential the past four years. Because we've been able to use our monitoring system, it's helped us to stabilize and make sure that every single network item that we add is properly monitored. Of course, if there's anything wrong with a device, we'll know right away. That's really the main purpose of the monitoring system. It's helped us and our customers to maintain a good little service.

Room for Improvement

We're already evaluating v5.0 and to tell the truth, there's a couple of things that we found really useful in previous versions that for some reason they have removed. For example, in the current version, it's pretty easy to go into the host detail just by having a simple click into the host, but for some reason this has been removed in the new version. It was really good that you could just click on the name of the host and it took you to a more detailed view of the host itself or the item, and now that feature is gone in v5.0.

Use of Solution

We've used it for close to six years.

Deployment Issues

We've had no issues with deployment.

Stability Issues

Of course, you have to maintain the database. But to tell you the truth, we've put enough pressure on the system itself and it's been pretty reliable so far. It's low maintenance and a very, very reliable system.

Scalability Issues

Over the past three years, we've grown by about 200%, and the system has been able to manage that growth.

Customer Service and Technical Support

Customer Service:

The customer service is good.

Technical Support:

They're very knowledgeable and proactive. Whenever we have an issues, we do open up a ticket. There's a really good follow up on the ticket.

Initial Setup

The setup is easier now than before, and it looks like v5.0 is more straightforward. There's a definite improvement there.

Implementation Team

It was in-house with remote support, tickets, follow-ups, and things of that nature.

Other Advice

Start about growing the system from the start. In other words, when we first started using the Opsview platform, we didn't think about being able to have a redundant environment for the system. We didn't think about that many hosts or that many items that we were going to monitor. My advice would be if you're about to start, think big right from the start. It will save you a lot of headaches, and not necessarily because Opsview is bad or not performing well when you try to escalate the system, no. It will definitely be easier for you to start balancing loads and creating backups and things of that nature. If you're going to start using it, go big.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: I received a gift card from the vendor for writing this review.
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