Oracle MySQL Cloud Service Review

Offers multiple reliable databases but their technical support needs improvement


How has it helped my organization?

Having multiple reliable databases has improved our business greatly because having a robust database is so integral to the company in general.

What needs improvement?

The support is not that great. They're not really supporting directly anymore and relying on experts to figure out technical issues. Oracle does offer a website where you can open a service request, etc., however, general technical support could be improved.

For how long have I used the solution?

I've been using the solution for 20 years.

What do I think about the stability of the solution?

The solution is, without a doubt, very stable. 

What do I think about the scalability of the solution?

The scalability of the database is absolutely guaranteed by the new features. We have 20-30,000 users on the solution right now.

How are customer service and technical support?

Technical support is lacking in general.

If you previously used a different solution, which one did you use and why did you switch?

As a global company, we have all types of business needs, and all types of cloud and on-premises solutions. We chose Oracle MySQL because it was the best option, and still is.

How was the initial setup?

The initial setup was very easy.

What about the implementation team?

Implementation was handled by our internal team.

What's my experience with pricing, setup cost, and licensing?

The solution is very expensive. Of course, you pay for what you get. So there is a reason why those products are very expensive compared with the other products. You are paying for some very good features.

What other advice do I have?

We use a hybrid version of the solution.

I would recommend Oracle MySQL.

I would rate the solution seven out of ten. I would rate it higher if support was better.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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