What is our primary use case?
We have a hosted platform with our client. We've built a VPN site and the solution is deployed as a VM. The client connects to it and it protects anything that's behind it like a regular firewall. Everything we have there is hosted in a data center, all our servers and things that clients connect to. So we're using it as our gateway device. We are customers of pfSense and I'm the owner of our company.
What is most valuable?
I like the site-to-site VPN and the basic firewall features.
What needs improvement?
Right now we have to use a lot of third party plugins with other providers that have their own built-in features so I'd like to see layer 7 advanced firewall features included in the solution. It would definitely improve the product.
For how long have I used the solution?
We've used pfSense over the past three years.
What do I think about the stability of the solution?
The stability is very good, it's just that it's not as easy to use as SonicWall. There are limits as to who we can put to work on the solution, a limited number of our engineers work with it.
What do I think about the scalability of the solution?
The solution is very scalable. We don't sell pfSense to the end users, we use it ourselves. Our clients have SonicWall but the whole company benefits from the firewall.
How are customer service and technical support?
We've never used technical support but we're looking into it now and I think it's very comparable to SonicWall.
How was the initial setup?
It's harder to set up pfSense than SonicWall. Only a couple of people in our company can do that.
What's my experience with pricing, setup cost, and licensing?
We are currently using the open source solution so it's free.
What other advice do I have?
There's a learning curve to this solution, it's not as simple to use as some of the other GUI based firewalls. You need to play around with it a bit.
I would rate this solution an eight out of 10.