What is our primary use case?
The primary use of Portnox was for Network Access Control (NAC) and management. It was used to control and manage access to the network in my client's network. Unauthorised devices were locked out until approved and granted by the NAC manager. It showed information including the IP address, MAC address, hostname of device, username, switch location, and port number of where a device is connected to. It covers both wired and wireless.
Portnox CORE helped in securing my client's threat landscape from attackers and hackers.
How has it helped my organization?
For the information security team, the security level was improved because it helped to manage and prevent rogue devices from connecting to the corporate network. The reporting was granular, and reports we scheduled for delivery on Portnox were useful during investigations and audits, especially in cases where the IP address changed.
For network support, it helped in troubleshooting the type of connection challenge that a device or user experienced. Network engineers could identify the location of the device on a switch to verify if the user's challenge was network or device related.
What is most valuable?
NAS view page gave a virtual graphical view of the switches, similar to the physical view, and just like how you see the ports on them.
There is an add-on feature for application control to kill unwanted applications when launched on a user's device.
It has a feature to check the compliance state of computers. An example is for an antivirus. It checks if it was installed, installed but not running, or not installed, then it defines policy action based on compliance status, which it applies.
It supports a good number of known antivirus products.
It has scheduling reports for backward review of incidents.
Its knowledge base refers you to similar tickets or solutions.
What needs improvement?
Areas that Portnox CORE can improve include:
- Support for unmanaged switches (or hubs) and other brands of network devices. These kinds of devices are still in use in organisations, especially SMEs who cannot afford to buy a managed switch.
- The licensing module. This should be reviewed to count the number of devices instead of port numbers of total switches. There is a case for this where not all ports for a switch are used by devices. Unused ports are calculated in the license, then the customer pays for license for those unused ports.
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
There has been progress from research and development when requests are made or something unusual is discovered during support.
How are customer service and technical support?
Portnox customer service has been good and quick to respond.
Which solution did I use previously and why did I switch?
How was the initial setup?
Deployment is straightforward.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
The vendor price is fair. licensing was per total number of switch ports.
Which other solutions did I evaluate?
Which deployment model are you using for this solution?