- Replacing nine legacy composition tools with a single tool
- Streamlining customer solutions and enhancing customer's channel options
- Creating highly personalised communications.
Inspire has allowed us to provide better solutions to customer and reduce overheads of single-skilled resources. Timeframes to deliver solutions are greatly reduced.
Many of the features that are problematic in the version that we use (R10.4) are resolved in later releases (R12 is current). The one area that Quadient (historically) has been weak in is in the licensing and cost for some modules. Quadient are aware of this and are being proactive in improving this aspect. They have a great roadmap and understanding of the ever-evolving CCM industry, actively seeking out feedback from users and insights on how they can continuously improve the product.
The stability is great for the core product, and following a standardised coding process will enable error logging for debugging and production support.
The scalability of the solution is solid; it requires an organisation to be flexible with resource allocation, understanding of peak times, and potential overheads created by poor execution of coding/deployment.
I've always found the customer service/technical support to be excellent. Folks are willing to provide support and go the extra mile to assist if the knowledge is not known directly.
xPression (and other platforms). The switch to Inspire was driven by reducing overheads in multiple legacy platforms, many of which were required to support a single function of a multi-function solution. The Inspire single solution was by far a better option.
Setup was complex from an internal perspective given disparates of legacy platforms and taking a 'like-for-like' approach to migration. Also, not taking the advice of the vendor contributed to complexity.
A mixture of both, vendor supplied a large team from differing locales. Knowledge was excellent from the core vendor team.
The reduction in legacy platforms and costs associated with licensing and resourcing has contributed positively to ROI.
The licensing and setup costs historically have been a roadblock, but there have been improvements on this over the years as things move into the cloud. The cost vs benefits argument often leads businesses to go with the 'cheaper' option that ends in buyer's remorse.
The business looked at other options including PReS but chose GMC Inspire.
Would suggest that having a talk with Quadient and actual users of the product is the best way to go when making a decision, and understanding longer-term benefits when factoring in costs.